Home Care Operations Lead

**Home Care Operations Lead**

**Based in Launceston or Hobart**

**Who are we?**
OneCare is a not-for-profit organisation that has provided aged care services to Tasmanians for more than 40 years. Our care is founded on the principles of compassion, respect and dignity for the individual and designed for each individual to meet their specific needs. We pride ourselves on our commitment to our employees, who we aim to support in every aspect of their roles.

**About the position**
We are seeking a full time Home Care Operations Lead (HCOL) manage the day-to-day operational components of the Home Come program leading their team to provide high quality service delivery. Promotion of Home Care services through marketing activities and networking is an integral part of the HCOL role.

The Home Care Operations Lead (HCOL) of State-wide Home Care Services plays a pivotal role in driving OneCare's growth strategy as mandated by the Board of Directors. The HCOL is tasked with ensuring the delivery of high-quality Home Care services to consumers and meeting the compliance requirements for each service type. The HCOL will actively foster and develop OneCare's regional Home Care teams, empowering them to deliver services that enhance consumer well-being and support them in living life on their terms. With a strong focus on growth and innovation, the HCOL will expand service delivery into our three regions while upholding service compliance standards.

**More about the role**:
As Home Care Operations Lead you will report directly to the Chief Business, Property & Retirement Living Officer (CBP&RLO). The role includes but is not limited to:

- In conjunction with the Home Care Clinical Lead, steer the strategic expansion of OneCare's Home Care services, focusing on increasing Home Care Package numbers as mandated by the Board of Directors. Achieve overall consumer growth targets across CHSP, VHC, DVA, and fee-for-service, aligned with directives within the OneCare Strategic Plan 2021-2025.
- Promote Home Care in the community to boost service growth, broaden networks, and enhance brand visibility across Tasmania. Engage with the wider community to attract consumers and meet growth objectives.
- Foster stronger internal collaboration among independent living villages, residential aged care, and home care services to achieve growth targets effectively.
- Manage Home Care team including recruitment and rostering of care staff.
- Provide day to day administrative oversight and operational mentorship, training, and leadership to the Home Care team, focusing on performance management and professional development.
- Proactively market Home Care services to existing and potential residents of independent living villages.
- Advocate for Consumer Directed Care and continuity of care, ensuring operational standards meet and exceed expectations, as evidenced by consumer surveys.
- Ensure Home Care program and services comply with and surpass Aged Care Quality Standards, maintaining accredited status consistently.
- Navigate the introduction of the Federal Government's Support at Home Program, ensuring compliance.
- Provide operational mentorship, training, and leadership to the Home Care team
- Oversee the Home Care service delivery roster to establish level of efficiency.
- Develop and promote the Education calendar for the Home Care operational team.
- Effectively manage the day-to-day operational Home Care budget to achieve improved financial results and longer-term financial sustainability

What you bring to the role:
**Essential**
- Relevant Tertiary qualification or extensive experience in community services, Leadership and Management or other relevant area.
- Sound understanding and/or experience in the Home Care sector including the delivery of Home Care Packages.
- Proven track record in developing and implementing strategies that result in significant consumer growth in the Home Care sector.
- Ability to effectively manage budget expectations to ensure financial sustainability.
- Advanced customer service and conflict resolution skills.
- Leadership skills and the capacity to improve workplace culture that leads to strong team engagement and improved team effectiveness including performance management.
- Ability to critically analyse information, craft high level written reports that can guide decision making and be tabled at a Board level.
- Strong verbal and written communication skills.
- Ability to develop and maintain professional relations across a range of internal and external stakeholders.
- Expertise conducting operational audits in accordance with industry standards such as the Aged Care Quality Standards.
- Experience supporting a team through continuous improvement.
- Previous experience with Home Care and rostering software.
- A current Driver's License.

**Desirable**:

- Experience in a Not for Profit and / or an Aged Care environment

What you get in return:

- Attractive not-for profit salary packaging u