Home Care Package Coordinator

1 week ago

Sydney, New South Wales, Australia 365 Care Full time

**The opportunity**:

- Aged Care work is personally rewarding and meaningful
- Full time, permanent within a hybrid working environment
- Highly rewarding and creative culture
- High quality training available
- We listen, value, support, coach, care and mentor our staff

**About the role**:
As a HCP Coordinator, you will be responsible for the delivery of superior, client focused care and support, ensuring that the client's goals are met whilst maintaining their independence and freedom of choice.

**Performance Objective** -To assign quality professional care for clients that enable them to remain independent in their own homes.
- All items are prepared for job execution.
- Ensure the care and well-being of our clients.
- Clients/Families are happy.

**Compliance Responsibilities-**
- Keep confidentiality of all client records, reports and discussions.
- All mandatory compliance documents are accurately filled out and approved/signed by client.
- Manage client records in 365 Care operating system, including uploading, updating & reviewing documents, and setting reminders.
- Record, maintain and monitor records, notes, and billing for client.
- Clock on/off 365 Care App at the beginning and end of shift.
- Report incidents in line with 365 Care Policy and Procedure.

**Client Responsibilities-**
- Conduct client visits in person every quarter.
- Answer queries, requests, complaints, and feedback relating to the delivery of care and services and/or the reconciliation of financial statements.
- Manage client funding to ensure care needs are delivered within budgeted means.
- Advocate for client's needs.
- Identify if there are changes to client behaviour and request professional guidance if required

**Communication and Engagement-**
- Liaise with the Operations Manager on client issues/concerns and feedback.
- Attend and actively participate in team meetings.
- Willingness to assist and support others as required and get on with team members.
- Relay cascading messages to care staff/scheduler when changes are made to Care Plan.
- Liaise with Care Support Manager any support staffing issues/concerns and/or feedback.
- Accomplish objectives effectively within the time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

**On Day one, We'll expect you to have**:

- Appropriate qualifications including case management highly considered
- Relevant/transferrable industry experience.
- Exceptional customer service skills.
- Time management skills and attention to detail.
- Have strong administrative and computer skills.
- Can work in a team and build positive relationships.
- Have an understanding and experience assisting clients within the aged care sector.
- Demonstrate compassion and empathy.
- Understand challenging behaviours (ideally).
- Current NSW Class A driver's License.

**About 365 Care**:
365 Care is an Approved Provider of Aged Care and Disability services under the HCP, NDIS CHSP and private sector, located in Penrith. We are all about building relationships with our clients whilst assisting them to remain independent and in their homes.

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