Home Care Package Coordinator

3 days ago

Sydney, New South Wales, Australia 365 Care Full time

**365 Care is looking for a pro-active, enthusiastic, reliable and organized Home Care Package (HCP) Coordinator as a relief for a member going on parental leave. Ideally you will have experience within the age care industry and be able to hit the ground running. The position is flexible in hours to the right applicant and may extend to a full time opportunity.**

**Who are you**:You are an experienced aged care coordinator / case manager who might be looking to come back into the workforce, perhaps after focussing on your young family.

**About the role**:
As a HCP Coordinator, you will be responsible for the delivery of superior, client focused care and support, ensuring that the client's goals are met whilst maintaining their independence and freedom of choice.

**On Day one, We'll expect you to have**:

- Relevant qualifications and industry experience suited to the position.
- Exceptional customer service skills.
- Time management skills and attention to detail.
- Have strong administrative and computer skills.
- Can work in a team and build positive relationships.
- Have an understanding and experience assisting clients within the aged care sector.
- Demonstrate compassion and empathy.
- Current NSW Class A driver's License.

**Client Responsibilities-**
- Conduct client visits in person every quarter.
- Answer queries, requests, complaints, and feedback relating to the delivery of care and services and/or the reconciliation of financial statements.
- Manage client funding to ensure care needs are delivered within budgeted means.
- Advocate for client's needs.
- Identify if there are changes to client behaviour and request professional guidance if required e.g., Physiotherapist, O.T., Speech Therapist, Registered Nurse, GP etc.

**Communication and Engagement-**
- Liaise with Operations Manager any client issues/concerns and/or feedback.
- Attend and actively participate in team meetings.
- Willingness to assist and support others as required and get on with team members.
- Relay cascading messages to care staff/scheduler when changes are made to Care Plan.
- Liaise with Care Support Manager any support staffing issues/concerns and/or feedback.
- Accomplish objectives effectively within the time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

**The opportunity**:

- Fast growing sector - in-home Aged Care
- Flexible engagement within a hybrid working environment
- Highly rewarding and creative culture
- High quality training available
- We listen, value, support, coach, care and mentor our staff

**About 365 Care**:
365 Care is an Approved Provider of Aged Care and Disability services under the HCP, NDIS CHSP and private sector. We are all about building relationships with our clients whilst assisting them to remain independent and in their homes.

**Performance Objective** -To assign quality professional care for clients that enable them to remain independent in their own homes.
- All items are prepared for job execution.
- Ensure the care and well-being of our clients.
- Clients/Families are happy.

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