Consumer Care Coordinator

**About Us**
Pearl Home Care Liverpool-Wollondilly is a trusted leader in in-home care services, empowering seniors and individuals with disabilities to maintain their independence and live comfortably in their own homes.

As an organisation, we are Australia's most reliable home care provider, we operate a national network of skilled and compassionate professionals who deliver outstanding care, education, and support to aged care participants. Our commitment lies in making a meaningful difference in the lives of those in our local community.

**Join Our Team as a Consumer Care Coordinator at Pearl Home Care Liverpool-Wollondilly**

Become a part of Pearl Home Care, a close-knit aged care provider based in Liverpool, where we are committed to enhancing the well-being of our participants, their families, and our dedicated team. At Pearl Home Care, we emphasize building strong relationships between our staff and participants, creating a nurturing environment where trusted faces deliver reliable, high-quality care.

We currently have an exciting opportunity for a **Consumer Care Coordinator** who is passionate about delivering high-quality care to our aged care clients in Liverpool, Bankstown, Campbelltown, Camden, and the Wollondilly Shire. You will play a vital role in ensuring participant-focused care by overseeing care plans and coordinating services within the community.

**Key Responsibilities**

**Client Assessment and Care Planning**
- Conduct comprehensive client assessments to develop individualized, holistic care plans.
- Actively communicate with clients, their families, and stakeholders to discuss and formalize care plans, goals, and associated costs.

**Service Coordination and Delivery**
- Coordinate and manage the scheduling and rostering of care workers to ensure seamless service delivery.
- Liaise with multiple service providers, contractors, and stakeholders to align care with the client's plan.

**Team Leadership and Support**
- Provide guidance, support, and feedback to care workers, addressing concerns and ensuring performance standards.
- Share relevant client information with team members and escalate complex cases to the Clinical Team when necessary.

**Administrative and Regulatory Compliance**
- Maintain accurate records and documentation in accordance with industry regulations.
- Prepare and manage consumer budgets, ensuring compliance with aged care standards and legislation.

**Program Development and Collaboration**
- Contribute to the ongoing development and improvement of the Home Care Program.
- Participate in meetings, planning sessions, and reviews to enhance service delivery.
- Collaborate with the broader care team to identify opportunities for service enhancements.

**Act as a proactive and client-focused professional dedicated to delivering high-quality, person-centred care**.

**Qualifications and Experience**
- A minimum of Diploma in Community Services, Enrolled Nurse (EN), Registered Nurse (RN), or Social Worker (highly recommended).
- At least 1 year of experience in care coordination or case management.
- Strong knowledge of aged care (Home Care Packages) and disability support sectors, including regulatory requirements.
- Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
- Proven organizational skills and attention to detail, allowing you to manage competing priorities effectively.
- A compassionate, person-centered approach to care.
- Proficiency in IT, including Microsoft Office, Outlook, and database management.
- A valid NSW driver's license and access to a reliable vehicle.
- Valid police check, Working with Children Check (WWCC), and NDIS Worker Screening Check (or willingness to obtain).

**Why Join Us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Continued learning and development through our learning system and Immersion Program (spend time learning and sharing knowledge in a different role within Home Instead).
- Well-being programs and access to our Employee Assistance Program (EAP).
- Access to salary packaging benefits to maximize your take-home pay.
- A company that recognizes and values the important work that you do.
- A fun and supportive team environment.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $85,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Salary packaging
- Travel reimbursement

Schedule:

- Monday to Friday

Supplementary Pay:

- Annual bonus
- Bonus
- Christmas bonus

**Experience**:

- Case management: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person