Service Scheduler/Office Administrator

5 days ago

Townsville, Queensland, Australia Dormakaba Australia & New Zealand Full time

Overview
Date:1 day agoCity:Townsville, QueenslandContract:Full time
We're looking for a proactive and highly organised Service Scheduler to join our Pacific Service team.
In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations.
Your efforts will ensure a seamless experience for both our internal teams and valued customers.
THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY
To ensure the efficient delivery of Planned Maintenance services by coordinating schedules, resources, and communications.
The role focuses on maintaining compliance, maximizing technician productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement.
Key Responsibilities
Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritising safety, compliance, and customer requests.
Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.
Collaborate with Field and State Service Managers to review technician and subcontractor performance, identify training needs and document non-standard events.
Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.
Skills and Qualifications
Experience in administration or scheduling of a field-based workforce
Experience in a customer service or dispatch/scheduling environment
Strong administrative and coordination skills
Advanced computer literacy, ideally with service software (e.g., ServiceMax)
Excellent communication and customer etiquette
Ability to work under pressure and manage competing priorities
Strong attention to detail and time management skills
Comfortable working in a fast-paced, high-interaction team environment
What you can trust in: A fulfilling workplace
Access to discounted Health Insurance.
Peer to Peer Recognition via our "AAA" Nominations and awards
Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
Empowering Wellness: Every Employee has access to a WhereFit membership, with discounts for gym memberships, apparel, and more.
If you are looking for a role and workplace that matches your ambitions, we want to hear from you
To learn more about us and what we do, visit our website: au-en
dormakaba is an equal opportunity employer that is committed to diversity and inclusion.
We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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