Lobby Concierge

1 week ago

Melbourne, Victoria, Australia Dac-Jones Lang Lasalle (Vic) Pty Ltd Full time

**_At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._**

**_ We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way._**

**_ JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat._**

**The Role**:
The Lobby Concierge is responsible for delivering exceptional guest experiences at our client's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner.

This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace environment in support of our client's operations.

**_ A snapshot of the role:_**
- Welcome guests enthusiastically, anticipating needs while managing bookings and temporary passes
- Direct deliveries and manage storage while following protocols for media and distinguished visitors
- Monitor lobby traffic and provide support during peak periods, ensuring orderly movement
- Maintain lobby accessories (masks, umbrella stands, sanitizers) and update operational signage as needed
- Provide campus wayfinding assistance and general enquiries support for services and activities
- Upkeep reception areas to reflect brand standards while maintaining a clean, organised environment
- Create work orders for custodial, maintenance, safety, and security concerns through designated systems
- Identify and escalate potential risks to prevent privacy breaches, security incidents, or operational disruptions

**What you will bring**

We're seeking an engaging, service oriented professional to create exceptional guest experiences in our dynamic corporate environment.
- 1-2+ years' experience in customer service, security or hospitality roles
- Genuine passion for exceeding guest expectations through personalised service
- Excellent communication skills with fluency in English
- Ability to prioritise effectively while maintaining consistent service quality
- Proficiency with Microsoft Office suite and adaptability to various technology platforms
- Experience with guest management systems (Condeco knowledge preferred)
- Flexibility to handle shifting priorities with a positive, solution-focused attitude

**What to expect from us**:
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

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