Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves: 

Join our dynamic team as a Concierge for the prestigious Brights & Park precinct This exciting opportunity covers both 469 and 485 La Trobe Street, with your home base at the concierge desk in the 485 La Trobe Street lobby. You'll serve as the primary point of contact for tenants and visitors across both buildings, making regular visits to the 469 lobby to ensure seamless operations throughout the entire precinct.

An overview of the role:  

·       Provide warm, friendly welcomes to all customers and visitors

·       Deliver VIP meet and greet services and building tours

·       Handle enquiries via phone, email, and in person with professionalism

·       Maintain pristine Front of House areas and provide local area guidance

·       Promote retail tenancies and community events across the precinct

·       Facilitate wellness classes, monthly trivia, and customer experience initiatives

·       Drive WorkLife platform engagement and manage digital communications

·       Host community events and prepare activation briefs

·       Provide hotel-style services including restaurant bookings, transport arrangements, and event bookings

·       Manage concierge platforms, data systems, and meeting room facilities

·       Support customer retention strategies through data capture and analysis

·       Adhere to WHS policies and assist with administrative duties

Sound like you?  This is what we're looking for: 

·       Customer service experience

·       Friendly, can-do attitude with excellent communication skills

·       Professional presentation and natural initiative

·       Strong computer skills including Microsoft Office

·       Ability to multitask and work flexible hours

·       Team player mentality

·       Certificate in Hospitality/Business

·       Fire Warden or First Aid experience (or willingness to train)

What you can expect from us:  

You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number AFREQ448523

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.