Administration Officer

**Administration Officer - NDIS Plan Support**

**ABOUT US**:
Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support Coordination service provider, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better-than-expected outcomes. We support full choice and control for participants and encourage them to make decisions around their plans.

**THE ROLE**:
This role is designed to support the functions of plan management and client relationships within the company. Our clients include people with a disability, their support teams, and providers.

**KEY RESPONSIBILITIES**:
**This dynamic position will be responsible for, but not be limited to**:

- Assisting clients to understand their plans, scope of budgeting/spending, and NDIS price guide at a developing level.
- Ensure claims and reporting are accurate and timely.
- Assist with and provide high-quality record management within CRM.
- Work within a team to support a diverse range of NDIS-funded clients.
- Provide general advice & guidance to the differing needs of clients.
- Escalate complex enquiries to Plan Mentor team members.
- Ensure all data and information is current.
- Review NDIS Plans regularly.
- Support Plan Mentors to ensure all timeframes and targets are achieved.
- Actively participate in client and business growth and development through client acquisition and retention.
- Ensure correspondence and documentation are managed efficiently and confidentially.
- Identify and report any risks to the Manager.
- Maintain current knowledge of the NDIS, Quality and Safeguards, price guides, and guidelines, and proactively drive your personal learning and growth.
- Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values.
- Adhere to all policies and procedures and engage in performance improvement and coaching.
- Proactively participate in team communication, including meetings.
- Actively and positively participate in training provided.

**ABOUT YOU**:

- A positive, proactive, and enthusiastic attitude to learning and engaging within a team.
- Be an effective time manager of your work.
- Employees will be expected to understand work procedures relevant to their department and may aid lower-classified employees or volunteers concerning established procedures to meet the objectives.

**ESSENTIAL REQUIREMENTS**:

- Developing understanding and commitment to person-centered supports and services to people with a disability, their teams, and service providers.
- Customer Service or similar demonstrated work-related experience in working with people with a disability.
- Developing experience in a client relationship role were developing, building, and maintaining relationships is a priority to ensure client retention and growth.
- Developing experience in delivering quality outcomes through relationship management and high-volume interactions.
- Developing an understanding of specialised supports and services available to people with a disability with an emphasis on quality providers.
- Excellent customer service and verbal and written communication skills.
- Experience in CRM Software (MYP).
- NDIS Worker Screening and any other mandates relating to the disability sector, including COVID-19 vaccination must be obtained prior to the approval of employment.
- Own laptop.

**BENEFITS**:

- Above award remuneration.
- Employee Assistance Program.
- Access to our Continuous Professional Development Program.
- We're growing and that's exciting, that means you get to be part of the bigger picture and contribute your ideas to our growth.
- Salary sacrifice options available.
- You'll have a Manager that listens, supports, encourages, and mentors you by leading not managing.
- Work Anniversary perks.
- Opportunity to combine working from home and office-based days.

**WHY CHOOSE US?**
- We're a family-owned business.
- Our Director has lived experience.
- We encourage curiosity, boldness, and individuality.
- We celebrate personal growth, learning, and openness in everything we do.
- We take action to improve and reflect.
- We know that magic happens when we combine our diverse experiences, cultures, identities, views, self-expression, and abilities.
- Our wins are celebrated, our leaders are visible and accessible, and we provide ongoing professional development opportunities for all employees.

Our commitment to inclusion and diversity is constantly evolving, we know that varied teams improve the service we offer our clients, their teams, and stakeholders. That's why when you join us, we just want you to be yourself

**Send your resume along with a covering letter, addressing what you will bring to the role, no more than two pages to**:
**About Your Plan Manager**:
We provide NDIS Registered Plan Management services Australia-wide. Our passion is offering participants, their family, carers and pr