E-Commerce Coordinator

10 hours ago

Australia Australiatowbars Full time

Join Our Team as a E-commerce Coordinator at Australia Towbars & Performance
An E-commerce Coordinator isresponsible for managing the day-to-day operations of an online store, including product listings, website maintenance, order processing, customer service, and marketing initiatives, ensuring a seamless shopping experience for customers while driving online sales and achieving business goals across the e-commerce platform.
Key Responsibilities:
Product Management:
Create and maintain accurate product listings on the online store, including descriptions, images, pricing, and inventory levels.
Update product information regularly to reflect changes in stock availability, pricing, or promotions.
Manage product categories and navigation on the website for optimal user experience.
Website Management:
Monitor and maintain the e-commerce website, ensuring functionality and resolving technical issues.
Implement website updates and design changes as needed.
Optimize website performance for search engines (SEO) to improve visibility and organic traffic.
Order Processing:
Process online orders efficiently, including order confirmation, payment processing, and shipping coordination.
Manage order fulfillment and inventory tracking.
Address customer inquiries regarding orders, shipping, and returns.
Customer Service:
Respond to customer inquiries and complaints through various channels (email, phone, live chat).
Resolve customer issues promptly and professionally.
Monitor customer feedback and identify areas for improvement.
Marketing and Promotions:
Develop and execute online marketing campaigns to promote products and drive sales.
Utilize social media platforms to engage with customers and increase brand awareness.
Create email marketing campaigns to nurture leads and promote special offers.
Analytics and Reporting:
Track key performance indicators (KPIs) such as website traffic, conversion rates, and sales data.
Analyze customer behavior and identify trends to inform future marketing strategies.
Generate reports on e-commerce performance to share with stakeholders.
Required Skills and Qualifications:
Strong understanding of Magento e-commerce platform.
Proficiency in web analytics tools (e.g., Google Analytics)
Excellent communication and customer service skills
Attention to detail and ability to manage multiple tasks effectively
Basic understanding of SEO and digital marketing principles
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