Customer Care Consultant

4 days ago

Melbourne, Victoria, Australia Southern Metropolitan Cemeteries Trust Full time

**ABOUT US**:
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.

**ABOUT THE ROLE**:
Reporting to a Customer Care Team Leader and working with a team of Customer Care Consultants in our award winning botanic gardens, you will be the face of SMCT, providing guidance and support to our families to honour and celebrate their loved ones as they choose.

In this full time, 12 month position, the successful applicant will demonstrate a passion for consulting face to face with customers, establishing relationships and rapport and maximising sales opportunities. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

**KEY RESPONSIBILITIES**:

- Act as a brand ambassador by modelling the SMCT values in every interaction with stakeholders, colleagues, customers and members of the general public.
- Provide advice to clients on features, benefits and options available for the purchase of memorials, plaques, graves, mausoleum crypts and memorial book entries and finalise the sale.
- Contribute to the performance of the Sales and Customer Care team by displaying a positive and enthusiastic attitude, showing support and meeting monthly targets and goals.
- Respond to inbound telephone call enquiries and make outbound calls following up on general sales inquiries.
- Welcome and greet all incoming visitors to the SBC Customer Care building in a friendly, courteous and timely manner and direct all visitors to the appropriate SMCT employee within the surrounding meeting rooms.
- Raise quotes, invoices, orders, deeds, cremation certificates and labels.

**ABOUT YOU**:

- Demonstrated achievements in providing customers and stakeholders with an exceptional customer service experience.
- Ability to engage in conversations with customers that builds an understanding of their needs, whilst remaining compassionate and empathetic throughout the sales process.
- Proven ability in developing a sound knowledge of a broad range of products and services and being able to clearly articulate the benefits of these products and services.
- Strong capability to effectively communicate and build relationships with a diverse range of customers and stakeholders (eg. Various ages, cultural backgrounds etc).
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail when completing and submitting documentation, data entry or reporting and confident operating abilities in Microsoft Office Package, specifically utilising work, outlook and excel.

**WORKING WITH US**:
The following is only a quick snapshot of what we can offer - you won't be disappointed with our benefits.
- Supportive and people-focused culture at a purpose-driven, not-for-profit
- Free onsite Osteo
- Discounts at our employee café and on-site florists
- Employee Assistance Program
- Employee Health & Wellbeing Programs
- Leadership and Development Programs
- State-of-the-art work environment set among magnificent, natural surrounds
- SMCT is an equal opportunity employer, a Diversity Council Australia Member and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all._

  • Customer Care Consultant

    4 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant**Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team**Role**: Customer Care Consultant**Location**: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH.**Hours**: Full-time,...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Theprobegroup Full time

    Customer Care Consultant - Melbourne page is loadedCustomer Care Consultant - MelbourneApply locations Melbourne CBD VIC Australia time type Full time posted on Posted 2 Days Ago job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Probe Cx Full time

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Theprobegroup Full time

    Customer Care Consultant - Melbourne page is loadedCustomer Care Consultant - MelbourneApply locations Melbourne CBD VIC Australia time type Full time posted on Posted 2 Days Ago job requisition id JR12353At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple)....

  • Customer Care Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Blackwoods Full time

    Customer Care Consultant - Scoresby, VICJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsCustomer Care Consultant - Scoresby, VIC1 week ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsGet AI-powered advice on this job and more exclusive features.As aCustomer...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Blackwoods Full time

    Customer Care Consultant - Scoresby, VICJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsCustomer Care Consultant - Scoresby, VIC1 week ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Scoresby, VIC role at BlackwoodsGet AI-powered advice on this job and more exclusive features.As aCustomer...

  • Customer Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Probe Group Full time

    Overview Join to apply for the Customer Care Consultant role at Probe Group.Responsibilities As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls.Your responsibilities include providing information, discussing available options, and advising on services that support independent living at...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Probe Group Full time

    OverviewJoin to apply for the Customer Care Consultant role at Probe Group.ResponsibilitiesAs a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities include providing information, discussing available options, and advising on services that support independent living at home,...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Probe Group Full time

    OverviewJoin to apply for the Customer Care Consultant role at Probe Group.ResponsibilitiesAs a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities include providing information, discussing available options, and advising on services that support independent living at home,...

  • Care Consultant

    1 week ago

    Melbourne, Victoria, Australia Bodewell Community Care Full time

    **BodeWell Community Care - Care Consultant****Location**:Northwest, Melbourne VIC**Salary**:Competitive Rates + Bonuses + Benefits**Position Summary**Are you passionate about providing effective and high-quality care management services to clients in need? We are seeking a dedicated Care Consultant to join our team at Home Care and Disability Services. As a...