Business Contracts Manager

2 weeks ago

Sydney, New South Wales, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
The Commercial Management team are responsible for ensuring a high level of customer satisfaction against a number of outsourced services for one of our biggest clients in Datacom. We are a very fast-paced, high touch team who focus on delivery of awesome business outcomes We are a well-established group that covers project management, service delivery and technical specialisations - no 2 days will be the same
About the Role
The Business Contracts Manager has overall responsibility to ensure all contractual obligations have been met. This includes everything from invoicing, reporting, formal correspondence to the setup and maintenance of a central repository for all policies and procedures.
You'll work as part of the commercial team to think strategically and proactively, reporting to the General Manager, Commercial. You will derive innovative solutions within the account to strive towards strategic outcomes and increase efficiencies.
What you'll do
As Business Contracts Manager, the core objectives and responsibilities of your role include:

- Contribute with the interpretation and delivery of contracted services to the customer to achieve Performance Measures, Service Standards and Outcomes
- Responsible for the delivery of all client reporting and invoicing
- Take action on any escalation if raised by the client
- Identify and action areas of improvement and through continuous service and process improvement, ensure the team objectives are met through productive team management
- Responsible for a joint process between the customer and IT Operations for adherence to our contractual obligations under the contract.

What you'll bring
You will bring extensive experience with contract management and client liaison. You might have an operational understanding of IT service delivery where you have gained knowledge of service management practices and processes. You have a good understanding of IT outsourcing contracts, performance indicators and reporting. You will bring outstanding customer focus and stakeholder management, along with exceptional attention to detail.
Your communications skills are on point - you are an adept negotiator and cool under pressure and you thrive in a fast-paced, changing environment. If you see the positive in everything, we want to hear from you
Why Datacom?
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hour and, professional development courses to name a few. We operate at the leading edge of technology to help ANZ's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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