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Customer Excellence Representative
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Customer Service Representative - Patient Support (Admission) – Sydney, NSWCasual Position | 3-Month Contract | In-OfficeThe Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.Key Responsibilities Handle inbound patient calls regarding pre-admission queries and concerns Guide patients through preparation requirements and documentation Maintain accurate patient records in our healthcare system Coordinate with clinical teams to ensure smooth patient transitions Provide empathetic support while maintaining strict confidentialityWhat You'll Need Strong communication skills and natural empathy Attention to detail and ability to multitask Comfortable with computer systems and learning new software Understanding of confidentiality requirementsWhat We Offer Competitive casual hourly rate Comprehensive training and ongoing support Opportunity to make a real difference in patient careContract Details3-month initial contract with potential for extension.
In-office position.Note: The original text included additional notes about growth and support from Admission; this has been trimmed to focus on responsibilities and requirements.Customer Service Representative - DriveLocation 52 Victoria St, McMahons Point NSW 2060, AustraliaJob Type Full-timeThe Role This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car.
You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.Day to day you will Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.Qualifications 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
A knack for data analysis to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and collaboratively with various teams.Additional informationNine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted brands.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all backgrounds.
Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
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