Junior Payments Specialist

1 week ago

Sydney, New South Wales, Australia Fpmarkets Full time

**FP Markets Group** of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Junior Payments Specialist in Australia office - a certified **Great Place to Work**.

The **Junior Payments Specialist**at FP Markets plays a key role in ensuring smooth and accurate processing of client deposits and withdrawals, supporting the overall efficiency of our financial operations. This role is essential in maintaining client trust and satisfaction by ensuring timely transaction handling and compliance with regulatory standards.

Reporting to: Payments Manager

**Responsibilities**:

- Handling and monitoring clients' deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
- Update the CRM and Platform systems with relevant information
- Liaise with Back Office Manager for any issues
- Handle any client requests/complaints and perform a timely investigation
- Assisting Onboarding/Support in replying to client queries
- Collaborate/Assist the Compliance and Risk Team regarding specific clients
- Conciliating with customers and service providers on payment issues via different channels
- Other ad-hoc duties as per management's request
- Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
- University / College Degree in Business / Economics / Finance or any relevant field
- Experience in a client facing position will be considered an advantage
- A team player with excellent communication skills
- Fluent verbal and written English (additional languages are an advantage)

**Our offer**:

- A certified Great Place to Work reflecting our commitment to a positive culture, employee well-being, and support
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Free access to multiple sports and wellness facilities across the country A gift and a day off on your Birthday

**Journey to FP Markets**:

- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
- An assessment to evaluate your technical skills [if required]
- Final interview with team members [if required]

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment

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