Landside Customer

2 weeks ago

Adelaide, South Australia Adelaide Airport Limited Full time

This is a hands-on people and operational leadership role, providing line management for Landside Operations Customer Service Officers. Landside Operations is a customer facing team committed to ensuring the safe, secure, and efficient operation of Adelaide Airport's Landside precincts while delivering the very best customer experience.

**Key Responsibilities**:

- Oversee daily operations of Adelaide Airport Limited (AAL) managed Landside areas
- Provide visible leadership in the Landside Operational environment
- Drive team performance while maintaining KPIs and adherence to WHS guidelines
- Lead regular coaching and development with staff to drive best performance
- Embed and lead a positive people culture in line with company values and HR practices

**To be successful in the role you will have**:

- Demonstrated experience in the management and supervision of staff in a dynamic operational working environment
- Demonstrated experience in the development and/or mentoring of key team members to ensure their ongoing progression and growth within the team
- Demonstrated experience with coaching and performance management, with an understanding of HR practices
- Tactical and strategic workforce planning experience, including the management of complex rosters
- Ability to address a range of competing demands, while ensuring a high level of customer support and service
- Interpersonal skills and the ability to communicate effectively with a diverse range of people
- Self-motivation and Initiative, with a desire to achieve successful outcomes
- The ability to build trust, respect, and rapport with internal and external stakeholders

**Key Requirements**:
Your professional behaviour and committed work ethic will demonstrate your ability to consistently achieve high standards of productivity with utmost integrity. This role is vital to the continued success in contributing to an organisation who are dedicated to quality, integrity, and an inclusive working environment.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

This is a hands-on people and operational leadership role, providing line management for Landside Operations Customer Service Officers.

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