Service Planner

**Country**:
Australia
**Location**:
8 Nexus Ct,Mulgrave,Melbourne,Victoria,3170,Australia
**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**The role**:
The Service Planner is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on-site technicians, and the broader service team, the Service Planner ensures efficient coordination, advanced scheduling, and smooth service operations administration. The role involves data entry, job management, resource planning, and customer relationship management

**Key responsibilities**:
We are looking for a customer-focused service planner with the ability to provide an excellent experience to our clients in the field. Therefore, you will;
- Participate in achieving Environmental Health and Safety targets for the business.
- Work harmoniously with other employees regarding their rights and company requirements.
- Collaborate with Service Managers to plan and schedule day-to-day operations of Technicians, ensuring timely service delivery as per contractual commitments.
- Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects and quoted work, from creation to completion.
- Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.

**Requirements**:
As a minimum you must have:

- Previous experience in an administration or coordination role
- Ability to multi-task and prioritise tasks according to business priorities
- Intermediate computer skills and high level of attention to detail
- Exceptional verbal and written communication skills
- Possess a solution-based mentality and the ability to be adaptable in a fast-paced high pressure environment
- Exposure to the HVAC or Service industry will be highly regarded

**Benefits**
- Attractive salary package + Full time opportunity
- Excellent job stability + Ongoing training and development opportunities
- Inclusive work environment + Supportive management team

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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