Technical Support Manager

WHAT WE ARE LOOKING FOR

**About the Team**

Working within a small team of 5 and based at Rheinmetall's offices at the Redbank facility (MILVEHCOE) in Brisbane. You will be responsible for driving and supporting the MAN truck sales & after sales support through the importer Penske commercial vehicles Australia & New Zealand.

**About the Role**

Reporting directly to the General Manager MAN truck Sales & Support, the **Technical Support Manager** is responsible for implementing after sales business strategies.
- As the
- **Technical Support Manager**, you can anticipate some of your day-to-day tasks to include:

- Support and advise the workshop during repairs and troubleshooting via SSD and onsite;
- Advise the staff how to use the MAN service documentation and IT information platform;
- Monitor the workshop staff and advise on potential workshop improvements;
- Visit customers and workshops for technical investigations and provide further support;
- Review processes and procedures and determine what the current and future training requirements are in cooperation with the Regional Training Manager;
- Ability and willingness to travel extensively through the APAC region; and
- Ability and willingness to perform under challenging environmental and working conditions.

WHAT QUALIFICATIONS YOU SHOULD HAVE

**What are we looking for?**

Rheinmetall seeks applicants who exemplify our Company's values of **Safety, Partnering, Openness, Respect and Trust**. This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

The experience and skillset best suited to this role includes:

- Extensive experience within a commercial vehicle workshop;
- Extensive experience in the commercial vehicle sector, with a profound knowledge of MAN products and processes to support the importer accordingly;
- Detailed understanding of maintenance IT tools and processes;
- Previous experience in supporting and guiding an importer dealer network;
- Excellent communication skills - both written and verbal;
- Drive decision making, with a strong focus on reaching the desired outcomes efficiently and effectively; and
- Ability to work as part of a small dedicated team or independently.

WHAT WE OFFER YOU
- Work as part of a team with real purpose in what we do
- Attractive remuneration packages with salary sacrificing and novated leases
- Long weekends every second week with a 9 day working fortnight
- Flexible working practices
- Generous internal incentive and referral program
- Genuine career development and progression opportunities
- Extensive Employee Assistance Program to support overall health and wellbeing
- We are proud to be recognised as an employer of choice for women by WORK180

WHO WE ARE

Rheinmetall Defence Australia (RDA) is a major Defence company with operations across Australia and New Zealand delivering specialist Defence capability to the Australian Defence Force and New Zealand Defence Force. RDA is a subsidiary of Rheinmetall, a global technology group based in Dusseldorf, Germany. RDA is a trusted partner to the ADF through its three divisions - Vehicle Systems, Electronics Solutions and Weapon and Ammunition. RDA is rapidly growing its Australian footprint to deliver system solutions and capabilty to the ADF in the areas of mobility, lethality, reconnaissance, protection and sustainment.

Rheinmetall recognises the strength that comes with employee diversity. We are commited to providing an inclusive work environment where each employee is treated fairly and respectfully. Diversity is critical to our ability to work sucessfully as a team regardless of borders, language or culture. Our workforce includes employees of varying gender, age, race and ethnicity, professional and cultural background.
- As an integrated technology group with more than 25,000 employees worldwide, the listed Rheinmetall AG stands for a strong, internationally successful company that operates in various markets with an innovative range of products and services. As a renowned development partner and direct supplier to the global automotive industry and a leading international systems provider for security technology, Rheinmetall draws on its high level of expertise in its basic technologies to address long-term megatrends, identify viable new markets with high growth potential and develop innovative solutions for a safe and liveable future. The focus on sustainability is an integral part of Rheinmetall's strategy. The company aims to achieve CO2 neutrality by 2035.