Technical Field Support Manager

12 hours ago

Brisbane, Queensland, Australia 201 Kone Elevators Pty Ltd Full time

Great benefits and remunerationJoin a first-class leadership team who put their people firstGlobal exposure with career development opportunitiesAt KONE, you'll find innovation that goes somewhereWe see a future of smart cities.
As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.Our work will take you in different directionsWe're looking for a Technical Field Support Manager to join our Operations Team based in Brisbane, QLD.What will you be doing?
Co-ordinate field support team, ensuring a quick response and corrective action time for technical inquires and training requestsSet and monitor appropriate team KPIsProvide remote and onsite technical support during the installation, commissioning and maintenance phases of KONE productsResolve technical issues identified by manufacturing, installation and maintenance teamsEnsure products are installed in compliance with KONE's safety, process and quality requirementsTrain local employees during site visits and/or deliver scheduled training sessionsCreate quality reports after site visits and list issues which require corrective actionWhat are we looking for?
Bachelor's degree in engineering or another relevant field5+ years' leadership experience5+ years' experience in a Technical Support roleElevator industry experience essentialWhat do we offer?
Enjoy career progression opportunities within a global organisationAccess a range of benefits that engage and motivate our employees and help us make KONE a great place to workGrow with comprehensive learning and development programs covering a wide range of professional skillsNote: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on

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