Compliance Officer

Work Type : Full Time

Location : QLD
- Permanent, full-time position
- Provided with ongoing training & opportunities for career progression
- Toowong or Kawana Location - Work close to home

**About us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.

**The Role**:
This role provides compliance-based advice and assistance to the business in key areas such as customer service (sales, service, claims and disputes), product design and delivery, partnerships and learning and development. You will help the business understand and meet its regulatory obligations as prescribed by its Australian financial services licence and the General Insurance Code of Practice by supporting the business at all levels.

You will also be involved in our 2nd line assurance monitoring of the Group's activities to ensure compliance with regulatory requirements and company policies.

Finally, you will also assist the Regulatory function in supporting the Auto & General business on regulatory change projects and ensure operating frameworks effectively support new regulatory and legislative change. You will also monitor and advise on the emerging regulatory landscape for new developments affecting the insurance industry.

**Accountabilities**:

- Provide quality and timely regulatory and compliance advice to internal stakeholders;
- Continuously review and improve the Compliance Framework, including supporting documentation and associated training/eLearning material to ensure it remains fit for purpose and in line with existing and new regulatory requirements;
- Assisting in 2nd line assurance monitoring.
- Seeks ways to exceed stakeholders' expectations and display flexibility in meeting needs through consideration of a range of alternative compliant solutions;
- Identify and make recommendations to relevant areas regarding any opportunities identified for system, process, product, sales, or service improvements during the course of providing compliance advice;
- Identify potential areas of regulatory and legislative change affecting the Auto & General insurance business;
- Attendance at industry meetings and contribution to industry submissions, including the Insurance Council of Australia (ICA); and
- To role model the A&G values in all dealings with all internal and external stakeholders including team members

**Essential Skills and Abilities**:

- Proven decision-making skills - ability to make effective competent decisions in a timely manner;
- Ability to engage stakeholders, build relationships and influence;
- Proven negotiation skills - ability to negotiate to ensure stakeholders are meeting compliance obligations at the same time as ensuring processes are fair and simple for customers and employees;
- Time management skills - demonstrated ability to prioritise tasks and organise workload in an effective manner;
- Analytical skills - ability to operate in a complex dynamic environment and make decisions and recommend courses of action using data and knowledge of both legislative requirements and business practices;
- Managing change - ability to recognise, understand and support the need for change and anticipate the impact on the team and the individual.
- Ability to read and interpret regulatory and legislative changes and to effectively communicate these to internal stakeholders.

**Knowledge and Qualifications**:

- Working knowledge of relevant compliance standards, legislative requirements (including financial services) and industry codes;
- Working knowledge of General Insurance in Australia desirable.
- Minimum two years' experience in a compliance, risk, assurance, legal or audit role for a financial services firm;
- Experience in a general insurance role highly regarded;
- Experience with risk management/compliance obligations systems.
- Compliance Legal, Risk and/or Audit qualifications highly regarded.

**Our Perks**
- **Location** - This role is based at either our Toowong or North Lakes offices - both are convenient locations close to local retail, restaurants, public transport and other amenities.
- Ex**tra leave** - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
- **Development opportunities**:

- We're championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You'll