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Duty Manager- Front Office
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Close Inclusive Collection Job Postings Notification"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."At Hyatt, there's a home for every stage of your career.
We nurture curiosity and will help you learn new skills that support your personal and professional development.
Here, doors are meant to be opened and horizons expanded.
With us, you'll discover a career you didn't know existed.We have an exciting and rare opportunity for a seasoned hotelier to join our established Front Office team as a Duty Manager on a 12 month fixed term basis, with strong potential to extend (maternity cover).
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.
The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.Benefits for working with Hyatt include:After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)Discounted accommodation for associates as well as friends and familyReward and recognition programsLearning and development opportunitiesComplimentary dry cleaning for work attireDiscounted city parkingThe opportunity to join an international group with endless career opportunitiesThe Role:As a Duty Manager, you will join and lead a passionate team of service ambassadors.
Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams.
As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.
Responsibilities Include: The day to day leadership, supervision and management of associates in the Front Office departmentActing as a point of escalation for emergency situationsMaintaining complete knowledge of all room types, the hotel matrix and facilitiesHandling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedbackMonitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins Our Ideal Candidate will possess: Demonstrated experience as a Duty Manager in a high volume, hotel operationExperience working with OPERA property management systemExcellent communication skills, with the ability to lead by example and motivate the teamA focus on delivering exceptional customer service and resolving issues efficiently and effectivelyStrong problem-solving skills and the ability to work efficiently under pressureA proactive attitude with the ability to manage multiple tasks in a fast-paced environmentUnrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)A current NSW RSA and First Aid Qualification is desirableOur family is always growing.
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