Duty Manager- Front Office

3 weeks ago

Sydney, New South Wales, Australia Hyatt Hotels Corporation Full time

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, there's a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you'll discover a career you didn't know existed.

We have an exciting and rare opportunity for a seasoned hotelier to join our established Front Office team as a Duty Manager on a 12 month fixed term basis, with strong potential to extend (maternity cover).

As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

  • After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
  • Discounted accommodation for associates as well as friends and family
  • Reward and recognition programs
  • Learning and development opportunities
  • Complimentary dry cleaning for work attire
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities

The Role:

As a Duty Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.

Responsibilities Include:
  • The day to day leadership, supervision and management of associates in the Front Office department
  • Acting as a point of escalation for emergency situations
  • Maintaining complete knowledge of all room types, the hotel matrix and facilities
  • Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback
  • Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins
Our Ideal Candidate will possess:
  • Demonstrated experience as a Duty Manager in a high volume, hotel operation
  • Experience working with OPERA property management system
  • Excellent communication skills, with the ability to lead by example and motivate the team
  • A focus on delivering exceptional customer service and resolving issues efficiently and effectively
  • Strong problem-solving skills and the ability to work efficiently under pressure
  • A proactive attitude with the ability to manage multiple tasks in a fast-paced environment
  • Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)
  • A current NSW RSA and First Aid Qualification is desirable

Our family is always growing. Want to be in the know?


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