Service Account Manager

**Service Account Manager**

**Central Coast/Sydney Australia**

Join a dynamic and collaborative team utilising your customer account management skills. The incumbent is responsible for ensuring and maintaining optimum service quality ensuring customers are meeting daily production needs including developing and implementing forward looking reliability and CI initiatives while considering SIG Combi bloc requirements. Creation of optimal cooperation between different departments of SIG Combi bloc and the customer, and leadership of subordinate teams including promotion of optimal performance from a social, methodological, and technical point of view.

This role is expected to achieve superior performance while focusing on reliability and continuous improvement aimed at meeting and exceeding KPIs and excellent customer relations.
- Proactively promote compliance with corporate occupational health and safety policies and procedures and relevant regulations and statutory requirements to meet, or better, SIG initiatives.
- Main customer and internal dept. contact point for all relevant tech service topics, supporting customer / subordinate teams in technical issues/complaints, ensuring quick resolution, clear communication, and document recording.
- At all times, understand the performance of the SIG equipment/lines, and monitor efficiencies and reliability with the mindset of having the equipment perform at the highest levels
- Document, prioritise, plan, and evaluate SIG plant operations to ensure that all service and support activity is carried out effectively and efficiently.
- Coordinate available resources, according to customer / internal requirements, including preventative/corrective maintenance according to approved intervals, processes, documentation, and supplier requirements.
- Establish and maintain a regular Line Performance Review Meeting with all customers, including maintenance, production, and quality teams, to ensure day to day operational issues are addressed in a timely manner and customer performance is at the highest level.
- Provide disciplinary/functional leadership of subordinate team members (e.g. appraisal, training needs, personal development).
- Leadership of new employees on-boarding to ensure company policies and standard procedures are communicated and understood.
- Validation of subordinate working hours to assure correct invoicing and respect for work regulations. Introduction, implementation, and validation of new processes.
- Analyse and identify the root causes of failures for high priority/critical items. Ensure root cause of failure information is recorded and communicated
- Management and approval of FSE's working hours and other allowances, to ensure any additional weekly payments are aligned with company policy and expectation.
- Assure correct budgeting, recording, and realization of financial results in resp. accounts / cost-centres as well as payment of invoices.
- Create needed documentation (e.g. calculations, presentations, reports) for optimal transparency in external/internal discussions.
- Determine/execute customised approaches to improve customer KPI (implementation of must-points, technical upgrades, service products ) and active participation in negotiation and establishment of service agreements.
- Prepare, execute, and follow up/report on regular and extraordinary customer meetings/activities.
- Support in the development and forwarding of market information (competition, trade, customers) and regular analysis of internal and external KPI to improve performances (technical/financial)
- Accomplish special tasks as assigned by the supervisor and in line with the best interests of SIG Combi bloc.
- Identify and assist in developing plans to eliminate all gaps in operational activities including; processes and procedures, documentation, customer and SIG knowledge base, skills, communication, and training.

SIG COMPETENCIESSIG COMPETENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

OUR PROMISE

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to pa