Front Office Team Leader

2 days ago

Sydney, New South Wales, Australia Parkroyal Darling Harbour Full time

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

Pan Pacific Hotels Group is proud to be the **first hospitality group in Oceania** to be awarded the **Global Sustainable Tourism Council (GSTC) certification** for all six of our Australian properties This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

We are seeking an experienced **Front Office Team Leader** to join our team. This role will report to the Front Office Manager and is responsible for managing & overseeing the Front Office department, including the day-to-day operations.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

**Benefits**
- Attractive salary package
- Hotel discounts through our Global Alliance Program - Discovery
- 50% off food and beverages at the Hotel's restaurant, ABODE Bistro Bar
- Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
- Ongoing learning and development through our learning experience platform
- Complimentary meal whilst on shift
- Health & Wellbeing - Employee Assistance Program and discounted BUPA Health Cover
- Reward and Recognition Program
- Discounted car parking
- Lead and support Guest Service Agents & Porters, ensuring smooth operations and stepping in as Assistant Manager when required.
- Deliver exceptional guest experiences, including VIP meet-and-greet, personalised service, and prompt resolution of inquiries or complaints.
- Maintain high visibility in the lobby, assisting during peak periods and ensuring seamless guest arrivals and departures.
- Ensure compliance with safety, emergency, and evacuation procedures, acting confidently during critical situations.
- Train and onboard new team members, creating guides and conducting on-the-job training to uphold service standards.
- Monitor guest preferences and hotel activities, ensuring readiness and tailored service for all arrivals.
- Foster strong interdepartmental communication, ensuring operational efficiency and timely updates to management.

**Ideally you will have**:

- Diploma or Degree in Hotel Management or equivalent is preferred.
- Minimum 1-2 years of experience as a Guest Service Agent, or similar role within the hospitality industry.
- Strong communication and interpersonal skills with a customer-focused approach.
- To have a strong proven track record of effective customer relationship management in a hospitality environment

Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.

Pay: $70,148.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance
- Referral program

Work Authorisation:

- Australia (required)

Work Location: In person

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