Operations And Customer Service Assistant

1 week ago

Melbourne, Victoria, Australia Maid To Clean Full time

Permanent Full Time
- Flexible work-from-home arrangement
- Great opportunity to work in a successful, growing business

Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry.
- Permanent full-time role
- Flexible working arrangement - Work at home and at our Thornbury office
- Great opportunity to work in a successful, growing business

Do you have excellent communication and customer service skills? Are you able to rapidly respond to inquiries and problem-solve? Do you want a role that can offer a diverse and exciting future?

**Background**
Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and a smart booking system to the cleaning industry. We specialize in premium quality cleaning and strive to provide exceptional service to all of our clients. We currently pride ourselves in being Melbourne's highest-rated domestic cleaning company on both Google and Product Review.

We are now in need of a new team member who will assist in running the day-to-day operations of the business. This will involve promptly replying to customers and cleaners with acknowledgements, information and solutions to problems while providing the highest customer service. The role will also require diplomatic complaint resolution - finding win-win solutions to customer complaints in ways that satisfy the customer, the cleaning team involved and the business.

**The Role**
The primary function of the Operations team is to ensure that all cleaning jobs taking place on the current day run smoothly. The role involves providing exceptional customer service to our cleaning teams and customers, multi-tasking several inquiries at once and problem-solving when things do not go to plan.
- Promptly acknowledge and action incoming requests via our text messaging system
- Quickly and efficiently use our computer systems
- Problem-solve day-to-day issues
- Be extremely courteous and professional at all times
- Follow processes and procedures with a high level of detail

**Requirements**:

- Previous experience working with a service-based provider, or a call centre preferred
- Excellent communication skills and phone manner
- Attentive and highly responsive to new requests
- Highly organised and able to multi-task
- Ability to think analytically and problem solve
- Efficient computing skills - 60 WPM+ preferred
- Intermediate proficiency with Microsoft Excel

**Other Information**
As we are a young, growing company there is a high degree of flexibility with the role, including working at home for part of your working week. We are the perfect place for someone who is looking for a long-term opportunity and job stability within a business that offers growth opportunities, and the salary increases that come along with it. We have a great team culture here at Maid to Clean and can't wait to find our newest addition to the team.

The job is 5 days per week, with an additional Saturday required on a rotating roster and paid on top of the base salary. Hours can be flexible for the right person.

Everyone at Maid to Clean is given the opportunity to develop, grow, progress into new positions, and earn a fantastic salary.

  • Administration And Customer Service Assistant

    1 week ago

    Melbourne, Victoria, Australia Aesthetics And Skin Institute Full time

    We are seeking an enthusiastic and highly motivated Administration and Customer Service Assistant to join our team. Get ahead with professional development in a supportive team environment**About the role**- We have an exciting opportunity as our Administration and Customer Service Assistant- This person would provide customer-orientated administrative...

  • Customer Service And Administration Assistant

    7 days ago

    Melbourne, Victoria, Australia Aesthetics And Skin Institute Full time

    **Job description**We are seeking an enthusiastic and highly motivated Administration and Customer Service and Administration Assistant to join our team. Get ahead with professional development in a supportive team environment**About the role**- We have an exciting opportunity as our Administration and Customer Service Assistant- This person would provide...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Probe Operations Pty Ltd Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.We are dedicated to doing things better than...

  • Payroll And Customer Service Administrator

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Customer Service Attendant At The Pancake Parlour

    1 week ago

    Melbourne, Victoria, Australia Pg Operations Pty Ltd Full time

    Show us what you're made of All of our training is provided on the job - **no experience necessary**The Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:-...

  • Customer Service Assistant

    4 days ago

    Melbourne, Victoria, Australia Krispy Kreme Full time

    At Krispy Kreme, we don't just make doughnuts - we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.We're looking for a customer-focused Customer Service Assistant to deliver seamless experiences across our website, stores, and social...

  • Customer Service Assistant

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time

    Help Customers Succeed\The Reject Shop operates as a renowned Australian discount retailer with over 35 years of experience.\Are you passionate about assisting customers and working in a fun environment? This role is perfect for someone who enjoys helping others.\As an integral part of our dynamic team, you will be responsible for providing exceptional...

  • Customer Service Officer

    4 days ago

    Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $70,000 - $120,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most...

  • Customer Service

    1 week ago

    Melbourne, Victoria, Australia Access Health And Community Full time

    A truly varied role with customer service and administration focus- $29.94 per hour plus super with generous Not for Profit salary packaging- Full time & Part time positions, based across AccessHC sites**About Access Health and Community**With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our...