Sales & Contact Centre Trainer

Why Tyro?
At Tyro, we're into business big time.
Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success.
With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers.
We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we're obsessed with the success of our people.
So, when you come onboard, we'll give you all the support you need to do your best work.
Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro.
We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together
We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact.
As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
?? Step inside life at Tyro here.About the roleWe're looking for a versatile and adaptable trainer to deliver and maintainhigh-impact training programs for our Growth Department.
With a focuson our sales and customer support teams, you'll work in a fast-paced,regulated environment - delivering key training content using a mix ofclassroom, virtual and e-learning programs.What you'll do:Deliver blended learning programs using a mix of classroom, virtual sessions, microlearning modules, role-plays, and e-learningFacilitate engaging workshops and adapt delivery to varied learner stylesMaintain and update existing training materials (presentations,videos, workbooks), ensuring accuracy, compliance alignment, and relevanceUse LMS and authoring tools (e.g. Articulate) to publish and manage learning contentPartner with Compliance & Product SMEs to incorporate relevant regulatory content into training (e.g. AML/KYC, payment scheme rules)Support learners post-training — assessments, facilitating side- by-sides, maintaining post-training support channelsTrack training metrics: completion rates, time-to-competency, knowledge retention, QA scores; contribute to improvement based on resultsSupport the Training Manager by conducting regular needs assessments and capture feedback to continually refine delivery and materialsWhat you'll bring:Certificate IV in Training & Assessment (TAE40122 or equivalent) is essential3–5 years' experience delivering training in a regulated or high-volume environment (finance, payments, telecommunications,insurance, SaaS)Strong facilitation skills across delivery modes: in-person, virtual,microlearningProficiency with LMS platforms and training development tools(e.g. Articulate 360, Captivate, Camtasia, Storyline)Excellent written and verbal communication; ability to simplifycomplex contentOrganised, responsive, and able to adapt quickly in a dynamicenvironmentWhat's in it for you?
We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia.
Here are just some of the things Tyros tell us they love about working here.
You'll also receive: A mix of in-office and remote working Learning and career development opportunities 16 weeks paid primary carers leave 12 weeks paid secondary carers leave Annual team-based volunteer day Birthday Leave Power Up Day (Additional day of leave) Weekly team social events, snacks, craft beer and wine, ping pong and video games Taco Tuesdays Mental health and wellness initiatives Novated leasing Tyro is committed to a diverse, inclusive workplace where everyone thrives.
We welcome applicants of all backgrounds and are an equal opportunity employer.
If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us?
If you've got this far, then you might just be a great fit for us.
Don't tick all the boxes above?
That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.
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