Contact Centre Sales Trainer

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Sales Training Manager - Contact Centre

Location: Bondi Junction (Hybrid)

Create training that transforms. Build confidence. Drive bookings.

We're looking for a Sales Training Manager who's passionate about helping others grow and is ready to design and deliver powerful, results-driven training for our global sales agents. If you love seeing people thrive, are energised by coaching consultative sales, and want to play a key role in elevating customer conversations, this could be your next role.

What You'll Do

• Design and Deliver Training that Sticks
  • Create engaging sales training programs focused on lead conversion, bookings, and customer trust
  • Facilitate live and virtual training on consultative selling, product knowledge, and systems
  • Develop bite-sized learning content, think microlearning, simulations, and real-life roleplays
  • Lead onboarding for new hires, setting them up for success from day one
• Coach and Elevate Performance
  • Partner with Team Leaders and Quality Coaches to identify gaps and create targeted refreshers
  • Provide real-time coaching via shadowing, call calibrations, and side-by-sides
  • Build a culture of continuous growth through huddles, competitions, and regular skill boosters
• Enable Success with Practical Tools
  • Create job aids, scripts, cheat sheets, and quick-reference tools agents actually use
  • Keep training aligned with seasonal campaigns, customer offers, and market needs
• Measure and Improve
  • Track training impact through performance data, learner feedback, and sales results
  • Own learning metrics, training attendance, retention, and post-training performance
• Collaborate Across Teams
  • Work closely with Enablement, QA, Marketing, and Ops to ensure training meets business goals
  • Align programs with new tech rollouts, product launches, and evolving customer needs
    
  What You'll Bring
  • 5+ years of experience in Sales Training, L&D, or Sales Coaching, ideally in a contact centre or travel environment
  • Expertise in consultative sales and driving results in inbound/outbound sales teams
  • A hands-on approach to learning content development (e-learning, LMS, microlearning)
  • Confidence and warmth as a facilitator able to engage groups and inspire change
  • A passion for helping others grow and a belief in training that drives business outcomes
  • Familiarity with sales enablement tools, knowledge bases, and performance tracking systems
    
    
  Why Join Us?
  • Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
  • Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
  • Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
  • Learning & Development: Career development and personal growth opportunities.
  • Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
  • Team Engagement: Two team engagement days per year.
  • Volunteer Leave: Two days paid leave per year for volunteer opportunities.
  • Parental Leave: 12 weeks paid parental leave for eligible employees.
  Seniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionHuman Resources
  • IndustriesTravel Arrangements

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