Tech Compliance Officer

**Tech Compliance Officer - No Go Zone**

Richmond, VIC, AU, 3000

**About us**:
CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country for their efficiency. Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

Be supported in a workplace that's both dynamic and welcoming, learning from the best in the business, and where there's a focus on inclusivity, collaboration, and rewarding the individual and their aspirations

**About the Role**:
We currently have a fantastic opportunity for a Technical Compliance Officer (No Go Zone team) within our Customer Services Group reporting to the No Go Zone Manager.

As a Technical Compliance Officer - No Go Zone you will be required to but not limited to manage works in and around the No Go Zone, assisting all internal and external customers in the preparation, issuing and close-out of responses to requests for information regarding the location of CitiPower and Powercor assets.

**What you'll deliver**:

- Provide internal and external customers with effective specialist support and advice in relation to queries and issues regarding CitiPower and Powercor's register of underground and overhead assets, Permits to Work, the No Go Zone process and structure clearances from CitiPower and Powercor's distribution networks
- Working in the vicinity of both overhead and underground assets, providing informative technical advice to internal and external customers regarding the content and validity of plans, standards for Permits to Work and general customer enquiries
- Detailed customer liaison and negotiation to ensure CitiPower and Powercor's legal and regulatory obligations are met
- Identify and implement improvement opportunities related to customer service and Permit to work services
- Ensure that all customer requests are registered, responded to, and actioned in a timely and accurate manner and approved method
- Actively display and promote the required business principles and behaviours such as taking responsibility, working in a team, negotiating, and resolving disputes
- Provide support to key stakeholders on the interpretation, compliance, and implementation of regulatory initiatives
- Foster a positive business relationship with electrical safety regulators based on credibility and trust

**To succeed in this role you'll have**:

- Certificate of Competency (Distribution Systems)/Certificate of Technology (Electrical)/Certificate IV Electrical/ Associate Diploma Electrical Engineering, Certificate III in ESI - Power Systems or significant industry experience
- Proficient in the use of standard industry underground cable locators
- Knowledge and understanding of applicable legislation, CitiPower and Powercor policies and procedures regarding Customer Compliance activities
- Proven success in building relationships with clients
- Strong interpersonal skills, including the ability to work across the organisation and interact / influence / negotiate effectively at all levels of management and with peers
- Ability to prioritise and focus on the critical issues with the highest business impact
- Incumbents may be required to undertake availability duty

**Your career with us**:
With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.

Our benefits include:

- Exposure to industry leading practices within a strong and stable company
- A supportive team culture
- A great incentives package including an annual performance bonus, health and fitness subsidy, salary packaging options and much more.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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