Allocations Officer

2 weeks ago

Adelaide, South Australia Unitingsa Full time

At UnitingSA, we're all about respect, compassion and justice, and empowering South Australians to overcome life's challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.

**Role Overview**:
This is an exciting opportunity to join UnitingSA's team as the Allocations Officer. The Allocations Officer is responsible for rostering a team of community based support workers to deliver consumer care and support in alignment with a range of program requirements within a community based service. Working in partnership with consumers and stakeholders, the Allocations Officer ensures that shifts are allocated in a timely manner and with mínimal disruption to consumer preferences and workforce availability.

**Key Responsibilities**
- Serve as the primary point of contact for all rostering enquiries and duties.
- Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect consumer requests, within scope of role.
- Update and maintain roster changes log (or similar system) to ensure accuracy of roster changes.
- Manage and prioritise workload in constantly changing high volume environment to meet consumer requests and business needs.
- Monitor hours worked by support workers to ensure they are working within the scope of industrial relations obligations.
- Print, audit and process timesheets on a fortnightly basis.
- Provide adhoc administration support to staff teams as required.
- Refer newly requested services, Care Plan changes and other out of scope enquiries to Coordinator.
- Demonstrates friendly, caring and genuine support for the consumer.
- Prioritise consumer needs, preferences and goals in service delivery.
- Demonstrates a high level of customer service to consumers, general public and staff in a prompt, professional and effective manner ï'- Maintain high administration standards.

**Skills & Experience**:

- Demonstrated experience working in a fast-paced rostering, administration and data entry role utilising rostering computing systems and customer information databases.
- Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes.
- Strong customer service focus with excellent interpersonal skills.
- Experience in using electronic rostering systems and consumer databases.
- High level interpersonal skills, customer service and relationship building skills including the ability to negotiate and resolve conflict.
- Ability to manage and prioritise workload in constantly changing high volume environment to meet consumer requests and business needs.
- Excellent time management, organisation and multi-tasking skills.

In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community's most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance

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