Front Office Supervisor

4 days ago

Canberra, ACT, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Front Office Supervisor

**Position Overview**

As a Supervisor, the position involves training Associates, implementing new initiatives and developing/updating standard operational procedures (SOP).

**Main task, duties and responsibilities**
- Answer all incoming calls
- Creating, amending, and cancellation reservations
- Answering guest queries and fulfilling requests (where authorised and appropriate)
- Providing information to callers regarding the Hotel
- Transferring calls and leaving messages for other team members
- Providing assistance to in-house guests
- Managing any lost property claims
- Manage reception inbox
- Respond to all guest queries and fufill requests promptly (where authorised and appropriate)
- Action any reservations related enquires
- Training GSA team members
- Train GSA to ensure their performance meets the standards regarding
- Reservations (creating, amending, and updating)
- Answering calls
- Responding to guest requests/queries
- Property knowledge that the GSA should know of
- Provide feedback on Associate's performance and discuss matters relating to associates with the Front Office Manager and or Duty Manager
- Attend training sessions and meetings when required.
- Marriott Bonvoy Connector
- Participate in Marriott Loyalty Webinars
- Implement and communicate any new loyalty program updates for Rooms
- Develop ways to increase our Guest Voice scores for Elite Appreciation
- Service Excellence and Brand Standards
- Understands the Marriot International Autograph Collection service culture
- Respond to all guest needs in a courteous and timely manner.
- Provide a courteous and professional service at all time
- To maintain professional working relationships with all associates.
- Work Health hand Safety
- Ensure compliance with safety and sanitation policies in all areas.
- Ensure all workplace health and safety practices are utilised when performing duties.
- Report work health and safety that may affect work activities or other people to the management

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