Front Of House Supervisor

3 days ago

Canberra, ACT, Australia Crust Artisan Bakery - Fyshwick Full time

About Us:
At Crust Artisan Bakery, we bring together the finest baked goods, warm hospitality, and a cozy ambience to provide our customers with an unparalleled experience. We are on the lookout for a dedicated and skilled Front-of-House Supervisor to support our management team and contribute to our tradition of excellence.

**Job Description**:
The Front-of-House Supervisor will be instrumental in assisting the FOH Manager with the day-to-day operations of our bakery. Your commitment to leadership, service, and quality will help ensure our guests consistently enjoy exceptional service.

Key Responsibilities:

- Assist in managing front-of-house operations, guiding servers and baristas.
- Participate in the training and ongoing development of our team, upholding high service standards.
- Uphold our culture of superior customer service, aiming to surpass guest expectations.
- Support coordination between FOH and BOH staff for efficient service.
- Address customer questions, feedback, and concerns with effective solutions.
- Help maintain the dining area's cleanliness and visual appeal.
- Assist with inventory management and supply orders.
- Enforce health and safety protocols to ensure a pleasant and safe dining experience.
- Work with the management team on strategies to improve guest satisfaction and drive sales.
- Perform administrative duties, including staff scheduling and reporting, as required.

Qualifications:

- Experience in a supervisory role within the hospitality sector is desirable.
- Leadership prowess with a talent for nurturing and guiding a diverse team.
- Effective communication and people skills.
- A track record of successfully handling customer service situations.
- A keen eye for detail and dedication to maintaining a pristine environment.
- Resilience in a fast-paced setting and flexibility to meet the demands of the role.
- Familiarity with point-of-sale systems.
- Availability for varied shifts including weekdays, weekends, and public holidays.

**Benefits**:

- A competitive wage and room for advancement.
- A chance to shape and influence a passionate team.
- Discounts for employees on bakery items.
- Access to continuous training and personal development opportunities.

Join Us:
**Job Types**: Full-time, Casual

Pay: $28.00 - $30.00 per hour

**Benefits**:

- Employee discount

Work Authorisation:

- Australia (required)

Work Location: In person

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