Concierge

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- **Temporary Part time Opportunity to August 2026**:

- **17.5 hours a week**:

- **$85,415 to $96,138 Pro Rata (Dependent on skills and experience) + 11.5% Superannuation.**

About City of Melbourne

Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.

We are the City of Melbourne, a place to be bold and inspirational. **#Teammelbourne**

**About the Role**

The Community and City Services Division is dedicated to building a healthy, vibrant and inclusive Melbourne.

Our Libraries, Recreation and Waterways Branch provides inclusive spaces and programs that inspire active, creative and connected communities.

Our vision is to be a global leader in encouraging people to live more active and engaged lives

We are seeking a proactive and customer-focused Concierge to join our concierge team. This role plays a vital part in ensuring a welcoming and safe environment for all visitors to the City of Melbourne Libraries.

Under the guidance of the Concierge Team Leader, you will provide high-quality front-line service, responding to directional and informational enquiries, and supporting users in accessing our spaces and services.

You'll also play a key role in maintaining safety and security across library sites—observing activity, proactively engaging with patrons, assessing potential risks, and actioning appropriate safety protocols.

In addition, the role supports facilities management and the smooth operation of library venues, including managing room and space bookings.

This is an exciting opportunity for someone who enjoys working with people, values community connection, and thrives in dynamic public environments.

We're seeking someone who can deliver outstanding customer experience while confidently managing safety and security responsibilities.

This role requires strong emotional maturity, sound critical thinking, and excellent interpersonal skills to create a welcoming and secure environment for all.

**This is a permanent part-time, 17.5 hours per week role however we do require someone that is able to work additional rostered overtime shifts over weekends as the libraries are open 7 days a week.**

**What you will bring to the Role**

The position will require:

- Appropriate qualifications such as Certificate III in Security Operations or equivalent, and/or two years of relevant experience.
- Hold and maintain a valid Victorian Private Security Licence, or willingness to obtain one.
- Highly developed written and oral communication skills, excellent telephone manner and ability to listen effectively, and excellent interpersonal skills when dealing with internal and external customers.
- Ability to effectively manage multiple priorities within a high-volume environment.
- Proven ability to de-escalate challenging situations through verbal and nonverbal cues.
- Knowledge and experience working with Health and Safety, OHS and building management systems.
- Desirable - experience in security services, social or human services.

**What we can offer you at City of Melbourne**
- Attractive Remuneration & Benefits: Excellent hourly rate with a range of exciting benefits & corporate discounts through our CoM Unity Employee Benefits program.
- Career Progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
- Multiple Casual Opportunities: Multiple casual opportunities available to work in our beautiful Melbourne City Libraries.
- Vibrant and Ambitious Team: A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents.

**How to apply**
- Attach your resume
- Attach your cover letter, addressing selection criteria as noted above under 'What you will bring' (no more than one page)

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