Supervisor At

9 hours ago

Melbourne, Victoria, Australia The Pancake Parlour Full time

We are stacked with opportunities At The Pancake Parlour we provide:

- Amazing discounts on our Lovely menu items
- Career development - our CEO, HR Manager, Director of F&B and many of our Restaurant Managers began their careers with us as waiters, kitchen hands or Supervisors
- The opportunity to gain valuable experience in areas like leadership - learn skills that are transferable to any industry

You will thrive in this role if you:

- Are a natural people person with a flair for customer service
- Are a big believer in putting the customer at the heart of everything you do
- Encourage a positive and fun team culture
- Enjoy being a team leader
- Have experience working in hospitality (previous supervisory experience advantageous)
- Aren't afraid to get on the tools and get your hands dirty

The Supervisor's main focus is:

- Ensuring that all customers receive excellent service.
- They also have accountability for the following statistics on their shifts:

- Cost of wages
- Average spend per customer
- Total gross profit
- Number of up-sells and second orders

In the interest of fairness, all of our Supervisors work one weekend shift (at our direction). The rostered shift rotates so everyone gets a chance to have Saturday nights off or to get the best penalty rates - Lovely

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- Shift work

Supplemental pay types:

- Penalty rates
- Performance bonus

Work Authorisation:

- Australia (required)

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