Shift Supervisor

3 weeks ago

Melbourne, Victoria, Australia at Full time

Customer Shift Supervisor – Airport Environment

Are you a hands-on leader who thrives in a fast-paced, customer-facing environment? Our client is seeking an experienced Customer Shift Supervisor to oversee operations across a diverse range of services at Melbourne Airport.

This is a unique opportunity to lead day-to-day site activities including customer service, operations, and daily duties as a supervisor.

Salary: $80,000 - $86,000 + Super

Benefits include:

  • Free on-site parking
  • Based at Tullamarine Airport
  • Rotating roster: (5am-3pm), (3pm-1am) – includes weekends and public holidays
  • Full-time work with a 4-day work week instead of 5

What you'll do:

  • Monitor work areas to keep them clean, organized, and properly staffed
  • Ensure staff follow safety policies, company standards, and airport rules
  • Maintain safety and professionalism, reporting accidents or misconduct to management
  • Inspect equipment daily and keep required records
  • Collect trolleys when needed, manually or with equipment
  • Report hazards, incidents, or near-misses promptly
  • Suggest improvements to schedules, systems, or procedures
  • Assist in staffing for unfilled shifts
  • Respond quickly and politely to customer needs via company phone

What we're looking for:

  • Must have full working rights in Australia (no restrictions)
  • Confident communicator and relationship builder
  • Proactive problem-solver with great attention to detail
  • Experience in operations, logistics, or customer service environments
  • Ability to lead and coach staff across shifts
  • Strong commitment to safety and service excellence

Why this role?

This is a varied and rewarding leadership position in a dynamic airport setting. No two days are the same, and your work will directly impact thousands of travelers daily. APPLY NOW

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include responses to the following questions:

  • Which statement best describes your right to work in Australia?
  • How many years of experience do you have as a Shift Supervisor?
  • Do you have customer service experience?
  • Do you possess a current Police Check (National Police Certificate) for employment?
  • Are you willing to undergo a pre-employment medical check?
  • Do you have a current Australian driver's license?
  • Are you available to work public holidays?

Please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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