Motor Claims Advisor

1 week ago

Brisbane, Queensland, Australia Zurich Insurance Full time

**A new adventure awaits**

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?

At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let's create a brighter future together, let's make a difference**

The Motor Claims Advisor will manage a key client portfolio of medium and complex claims to resolution, in compliance with Zurich's procedures, standards and values.

You will be responsible for the following:

- To provide a level of service that matches or exceeds the minimum service standards by taking a flexible and pro-active approach towards satisfying our clients without compromising the position of Zurich.
- To provide prompt and technically accurate management of all allocated claims
- To minimise the downtime of vehicles, machinery plant or equipment.
- Maintain a professional, consistent approach towards all claims, whilst operating within the authority levels and procedural guidelines of the business unit
- Be able to articulate how to prioritise and work to deadlines
- Ability to learn and be flexible to business change
- Review, resolve and proactively finalise claims within authority limit ensuring settlement at an optimum level.

**Important to your success - let's grow together**

In order to be successful, you will require the following:

- Relevant Business Degree (preferred)
- Motor Claims Experience (1-2 years Preferred)
- Recognised Industry Qualification (preferred)
- Knowledge of Polisy system, and knowledge of Workflow system
- Motor Vehicle claims experience
- Sound knowledge and understanding of the Motor Claims strategy and operational imperatives
- Understanding of legislation and legal liability
- Understanding of industry standards and protocol

**Be empowered. Make your impact**

There are so many reasons why Zurich is a great place to be, but here are just a few:

- 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing);
- Grow, and thrive in your career (we support and encourage it) with award winning training programs.
- Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
- Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)
- Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

**Belong. Zurich is here to support you

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