Claims Service Consultant Level 1

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**MOTOR CLAIMS SERVICE CONSULTANTS (ABS/LEGACY) - MULTIPLE LOCATIONS - Commencement date: 28th April 2025**
- Are you ready for a career with Allianz?
- Are you passionate about helping customers every day when they need us most?
- Even if you don't tick all the boxes, we encourage you to apply
- This role is challenging and a highly rewarding work environment, perfect for people who looking for career growth and a supportive team.
- 4-6 weeks of training provided.

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Managing a national based portfolio of motor claims **though to settlement.**
- Majority of scheduled time spent rostered on our Inbound Motor Claims queue.
- Handling a high volume of inbound **and** outbound calls **in a fast-paced environment**.
- Providing excellent customer service to our customers in a timely and efficient manner.
- Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
- Understanding and adhering to all relevant policies, **while** **working within the compliance and regulatory requirements of the role.**

**About you**
- High level of customer service experience.
- Insurance knowledge/background would be highly desirable.
- Genuinely passionate about helping customers.
- Ability to multi-task and work in a high volume/fast-paced environment.
- Excellent communication skills (both written and verbal)
- Ability to work a rotating roster between the hours of 8am-6.00pm (**local time based on your location**)
- Ability to work a training roster from 9am-5.30pm (**AEST** time)

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About Our Culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustment and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000

Darwin, NT, AU, 820

Perth, WA, AU, 6000

Brisbane, QLD, AU, 4000

Melbourne, VIC, AU, 3000

Hobart, TAS, AU, 7000

Adelaide, SA, AU, 5000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 67621

**Position Cluster**:

- Non-Executive