Senior Claims Service Consultant

1 week ago

Sydney, New South Wales, Australia Allianz Full time

Allianz Brisbane City, Queensland, Australia

Senior Claims Service Consultant

Allianz Brisbane City, Queensland, Australia

1 week ago Be among the first 25 applicants

Senior Claims Service Consultant | Customer & Operations | Multiple Locations

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About The Role

  • Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
  • Support capability development by coaching less experienced members of the team.
  • Manage a portfolio of claims from validation to finalisation within PCA authority levels and ensure that client is kept informed as per communication requirements.
  • Review claims and authorise payments for other team members within allocated authority, ensuring adherence to AAL standards to minimise leakage and increased cost of claim.

About You
  • Experience in large loss claims with at least 3 years of experience (essential)
  • Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).
  • Experience in handling highly complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.

Benefits And Perks
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
  • For more details about our benefits, visit the Allianz Careers site.

About Our Culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustment and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Information Technology, and Sales
  • IndustriesFinancial Services and Insurance

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