Claims Service Consultant Level 2

Join to apply for the Claims Service Consultant Level 2 role at Allianz Australia2 days ago Be among the first 25 applicantsJoin to apply for the Claims Service Consultant Level 2 role at Allianz AustraliaGet AI-powered advice on this job and more exclusive features.Claims Service Consultant (Level 2) – Commercial Motor Team – Multiple LocationsAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work.
As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other.
We hire the very best people to further our commitment to caring and securing the future for our customers.Claims Service Consultant (Level 2) – Commercial Motor Team – Multiple LocationsAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work.
As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other.
We hire the very best people to further our commitment to caring and securing the future for our customers.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.Let's care for tomorrow, so we can create a better future together, for everyone.About The RoleCompassionately managing a high volume of inbound and outbound calls in a dynamic, team-oriented environment, ensuring each interaction is handled with care and efficiency.Manage a portfolio of fleet claims, applying thoughtful decision-making throughout the lifecycle of each claim.Building and nurturing strong, respectful relationships with both internal colleagues and external partners, always striving to deliver the most supportive outcomes for our customers.Delivering warm, responsive customer service with empathy and professionalism, while contributing positively to a cohesive and collaborative team environment.Upholding regulatory standards with integrity and attentiveness, responding to customer needs in a timely, solution-focused manner aligned with AAL phone expectationsAbout YouDemonstrated experience in motor claims within a call-centre environment, with added value from exposure to commercial, complaints, and fleet claims.Confident communicator able to manage volume of inbound and outbound calls with empathy and care for our customers.Skilled at building positive relationships with insurance brokers and navigating customer needs with professionalism , and comfortable using a range of digital tools, systems, and reporting platforms.A passion for leveraging emerging technologies to stay ahead in a fast -changing digital worldConfident in managing multiple tasks across various systems and product disclosure statements (PDS), ensuring accuracy and timeliness.Detail-oriented and organized, with the ability to interpret complex information, make thoughtful decisions, and support ongoing professional development through portfolio submissionsBenefits And PerksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
For more details about our benefits, visit the Allianz Careers site.About Our CultureWe care about everything that makes you, you.
We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.
We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.Join us.
Let's care for tomorrow.
level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Consulting, Information Technology, and SalesIndustries Financial Services and InsuranceReferrals increase your chances of interviewing at Allianz Australia by 2xSign in to set job alerts for "Service Consultant" roles.
North Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia A$35.00-A$42.00 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Team Member - Healthcare Sydney, New South Wales, Australia 1 day agoNorth Ryde, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoPrestons, New South Wales, Australia 1 week agoSilverwater, New South Wales, Australia 1 day agoCustomer Service Representative - Business Process Office Parramatta, New South Wales, Australia 2 weeks agoWetherill Park, New South Wales, Australia 1 week agoDouble Bay, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoMatraville, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia A$70,000.00-A$80,000.00 1 week agoSydney, New South Wales, Australia 1 day agoHurstville, New South Wales, Australia 1 week agoWe're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr