Customer Service Agent

2 days ago

Adelaide, South Australia Serco Full time

An exciting opportunity to join the Serco team based in the Adelaide CBD The role requires strong customer service skills and the ability to adapt to a diverse workload. We are seeking a Customer Service Agent to provide support across a variety of contracts in terms of roster management.

**The Opportunity**

Reporting to the Service Delivery Team Leader, you will be responsible for providing real time management, acting as the contact between the varying Operational Support Centre (OSC) Workforce Management end users in a way that will meet the key performance indicators of the varying contracts in terms of roster management.

The Customer Service Agent will also be responsible for facilitating the day to day management of internal customers and external clients roster needs and delivering exceptional customer service. The Customer Service Agent will also be required to monitor attendance and shift fill rate across 24/7 coverage, across multiple contracts to ensure adequate coverage in line with contractual KPI's and business requirements.

For this reason, we are seeking an outgoing and motivated Customer Service Agent with strong customer service skills and the availability to work across a 24/7 roster. Your passion for engaging with others will ensure success and opportunities for career advancement within the vast global Serco talent community.

**With Serco, you'll be rewarded with**:

- Opportunities to participate in broader leadership development and influence
- Attractive remuneration package with additional benefits
- Rewards and recognition program, including awards and corporate retail discounts
- Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
- Friendly and diverse team with inclusivity and care at the heart of everything we do

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