
Customer Service Agent
1 week ago
Overview
Customer Service Agent at Boral in Norwood, Adelaide, South Australia, Australia. This is a permanent full-time opportunity within the Concrete Contact Centre.
Your opportunity
Do you pride yourself on being reliable, driven and self-motivated? We are looking for a Customer Solution Agent to provide support for customers regarding orders and general inquiries. Availability is required Monday to Friday, 8:30am – 4:30pm with overtime opportunities during the week and on Saturdays from 6:00am–12:00pm.
Responsibilities
Receiving orders and entering them into systems in a precise and agile manner (training provided).
Understand production capabilities of the Boral plant and truck network.
Monitor progress of deliveries and provide delivery information to the customer using vehicle tracking systems.
Build professional relationships with customers and internal teams.
What are we looking for?
Punctual, professional and reliable team members that look forward to joining peers in the office five days per week.
Enthusiasm and customer-focused individuals who can contribute to a busy contact centre.
Exceptional communication skills to identify and resolve customer issues and capture orders.
Ability to manage competing priorities in a high-volume environment while delivering excellent service.
Computer literacy.
What's on offer?
We value abilities and reward results that drive business success.
Opportunities to develop and upskill through tailored succession planning into roles including sales and broader customer service.
A fun, dynamic team that celebrates wins with team lunches and incentives.
Seniorities & Employment
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Construction
Referrals increase your chances of interviewing at Boral.
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