Customer Service Agent

2 days ago

Adelaide, South Australia Boral Full time
Overview

Customer Service Agent at Boral in Norwood, Adelaide, South Australia, Australia. This is a permanent full-time opportunity within the Concrete Contact Centre.

Your opportunity

Do you pride yourself on being reliable, driven and self-motivated? We are looking for a Customer Solution Agent to provide support for customers regarding orders and general inquiries. Availability is required Monday to Friday, 8:30am – 4:30pm with overtime opportunities during the week and on Saturdays from 6:00am–12:00pm.

Responsibilities
  • Receiving orders and entering them into systems in a precise and agile manner (training provided).
  • Understand production capabilities of the Boral plant and truck network.
  • Monitor progress of deliveries and provide delivery information to the customer using vehicle tracking systems.
  • Build professional relationships with customers and internal teams.
What are we looking for?
  • Punctual, professional and reliable team members that look forward to joining peers in the office five days per week.
  • Enthusiasm and customer-focused individuals who can contribute to a busy contact centre.
  • Exceptional communication skills to identify and resolve customer issues and capture orders.
  • Ability to manage competing priorities in a high-volume environment while delivering excellent service.
  • Computer literacy.
What's on offer?
  • We value abilities and reward results that drive business success.
  • Opportunities to develop and upskill through tailored succession planning into roles including sales and broader customer service.
  • A fun, dynamic team that celebrates wins with team lunches and incentives.
Seniorities & Employment
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Construction

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