Digital Product Owner

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky.

You'll join us at our most exciting time as we embark in a big digital transformation journey that will see us rising even further to a world-class digital enterprise.

The Role

You'll be part of the Europe Lab. We are responsible for designing, developing, and delivering innovative and immersive journeys to make it easy for customers to explore, order and use Sky products and services across different territories. You'll work with colleagues cross territory and support on the full end to end digital customer experience from discovery, to buy and in-life management.

You will:

- Engage with a wide variety of senior business partners early in the creation of Sky propositions and change programmes. Champion a Digital-first approach; inspire teams to think about the customer's digital experience throughout the process.
- Lead discovery processes to fully understand customer and business needs and opportunities for each territory. Work with teams to find options and converge on proposed solutions. Guide difficult decision-making to agree scope for minimum launchable products without losing sight of our north star.
- Support delivery teams with decisions that guide execution and steer delivery progress.
- Be responsible for product launch.
- Own and prioritise the product development roadmap, ensuring it is clear and visible to all. You'll work with your development team and a wide variety of partners to balance the needs and priorities of the business and our customers.
- Be accountable for the product backlog, prioritising it based on business value.
- You'll be the voice of the customer, determined to bring the epitome of Sky to life through world-class customer-centric design.
- Use data to prioritise and promote a culture of 'test and learn', validating assumptions about our customers.
- A deep-seated desire to improve the customer experience.
- Experience of using agile methods, either in the capacity of a Product Owner, or in digital design or delivery environment.
- A proven track history of delivering commercially viable digital products which delight customers.
- Excellent communication skills, with the ability to connect with partners at all levels to elicit their requirements, and to engage and inspire them in the product vision.
- An inspiring leader - you'll empower a cross-functional team by clearly articulating the 'what' in terms of the vision to build robust technical solutions for our key customer problems, as well as the 'why'.
- Strong analytical skills and be able to work with our analytics team to review the performance of our journeys and identify areas of improvement.

Team Overview

DC Labs is Sky's Centre of Excellence for everything Digital and one of the top in the country. Here, we strive to build the best digital experience for our customers whether through testing and optimising online journeys on our website and app or through our ground-breaking digital marketing.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:
We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we