F&B Duty Manager

2 weeks ago

Australia Discovery Parks Full time

Relocate to the beautiful Victor Harbor - accommodation available
- Flexible hours - Casual position with availability over 7 days
- Work for growing company with career growth opportunities

**About Us**:
Located in scenic Victor Harbor amongst stunning beaches, picturesque landscapes and a vast array of attractions, McCracken Country Club is the number one choice for accommodation, dining, golf and functions on the Fleurieu Peninsula. Home to the Tony Cashmore designed championship McCracken Golf Course, the resort is all about relaxation and comfort.

McCracken Country Club is one of the newest properties in the Discovery Parks portfolio. Discovery Parks are the largest owner and operator of holiday parks in Australia, and the industry leader. We own and operate over 70 Discovery branded resorts, holiday and workforce parks, and also own the G'Day Parks network of parks - taking our portfolio to in excess of 300 parks and resorts nationally. We directly employ over 1,800 people across Australia.

At the heart of Discovery Parks are happy people: happy customers and happy staff. We are building a passionate, adaptable, high performance team that works together to help our customers discover what matters.

**The Role**:
The primary role of the Duty Manager is to oversee all operations of McCracken Country Club's Food and Beverage facilities. This includes the management of all staff, the oversight of all procedures and the troubleshooting of any problems and can be on a full-time or part-time basis.

Reporting to the Operations Manager, we are seeking an experienced, positive and passionate leader to assist in developing a high-performing Food & Beverage and Gaming team. You will lead by example and will be passionate about the customer experience and eager to drive customer-service excellence in your next role.

**Responsibilities**:

- Manage, train and develop a high performing team - including rostering
- Leading the guest experience and continuous improvement
- Visibly active on the floor, leading from the front and supporting your staff
- Ensure Food Safety Standards, compliance with all safety, statutory and brand standards.
- Assisting in day-to-day operations, including opening and closing cash drawers, cash handling and answering and directing phone calls.

**Skills and Experience**:

- Responsible Person License
- Gaming Manager License (preferred)
- Minimum of two years' experience in Food & Beverage Management
- Gaming experience
- End of Month stock taking / reporting knowledge
- Previous experience with H&L Point of Sale is preferred.
- Previous experience in high volume communication intake.
- Mediation and conflict resolution skills.

**Benefits**:

- Onsite accommodation available for low cost rent
- Relocation Assistance
- Discounts across the 300 G'Day parks for you and your family
- Discounts with our G'Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more
- Service recognition awards
- Access to Employee Assistance Program (EAP)
- Internal promotions and opportunities with an ever expanding company

**How to Apply**:
**Our ESG statement**

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

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