Assistant F&B Operations Manager

7 days ago

Australia Hyatt Regency Aruba Resort, Spa And Casino Full time

Summary

We are looking for a Bartender Specialist to lead all aspects of our business focusing on our beverage program for bars. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Bar responsibilities include maintaining the restaurant and bar revenue, profitability and quality goals. You will ensure efficient bar operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the bar and other restaurant areas, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you'll work together with bartenders, wait staff, cooks, and more, set work schedules, oversee beverage prep and make sure we comply with health and safety venue regulations.

We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our bar and restaurant runs smoothly and customers have pleasant beverage and dining experiences.

Responsibilities includes but are not limited to:

- Coordinating daily bar and restaurant management operations
- Deliver superior food and beverage service and maximizing customer satisfaction
- Respond efficiently and accurately to bar and restaurant customers
- Delegate responsibilities and supervise business operations
- Training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store inventories activity and ensure proper provisions
- Provide effective and efficient processes and strategies to evolve revenues and controls on expenses (generate and manage cost reports)
- Establish and achieve business and profit objectives - Financial responsibility of bars
- Ensure staff members follow company policies and procedures
- Operating equipment responsibility
- Other duties to ensure the overall health and success of the business

**Qualifications**:
**Requirements**:

- Proven Leadership skills.
- Proven food and beverage management experience (Beverage management)
- Preferred F&B school diploma or degree in service management or related field
- Bartending skills
- Up to date with beverage trends and best practices
- Communication, leadership skills, coaching, and conflict resolution skills
- Commitment to providing exceptional service to customers and support to staff members
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently - conflict resolution
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Marketing base knowledge
- Fluent English and other languages

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