Strategic Program Delivery Change

Position Description
Central Highlands Water
- Integrity_
- Teamwork _
- Leadership_
- Care_

**Strategic Program Delivery Change and Communications Lead**

**Classification** Band, Central Highlands Water Enterprise Agreement

**Team, unit** Program Management Office

**Division** Business Services

**Work location** Learmonth Road, Wendouree

**Employment type** Up to Full-Time / Fixed-Term to June

Flexible options available: part-time work, purchased leave, varied start and

finish times, working from alternative locations and -day fortnights.

**Position reports to** Program Manager, Strategic Initiatives

**Our Values**

Our vision: _Our Water - Our Customers - Healthy Living_

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region_

Our values: _Integrity Teamwork Leadership Care_

**About Us**

At Central Highlands Water (CHW) '_Safety is Everyone's Priority_.' We are committed to the safety and wellbeing of our
people, customers and the community we serve, and we have a zero tolerance towards harassment or violence within
the workplace.

We have an inclusive workplace that embraces diversity and difference so that everyone feels at home at CHW.
people living with disability, LGBTIQ and people from varied cultural backgrounds.

We care deeply about our people and helping them be the best they can be, so we support and encourage
employees' continuous professional development. Employees are supported to keep immersed in current industry
best practice and are encouraged to take an active personal interest in staying informed of professional practices,
standards and latest trends.

We believe that everyone has the capability to show leadership, regardless of their formal level of authority. We
expect all team members to focus their efforts on developing and displaying the leadership behaviours defined in our
Leadership Capability Framework. We are committed to enhancing our leadership maturity across the whole
business, through our internal Personal Leadership Program, Learn Lead Grow (LLG), and focusing on Leading
Self, Leading People and Leading the Organisation.

**Purpose**

This role forms part of the Program Management Office (PMO) to help deliver exciting programs of work across
Business Transformation, Digital Transformation, Customer Experience and Valuing Our People.

As an expert change agent, you will help navigate strategic, tactical and people-focused aspects of programmatic
change in a creative and innovative way, using a positive and structured change framework that it is fit for purpose
every time.

This role will also design human-centered communications, that inspire, motivate, and clearly articulate what is
expected, and how we get things done.

**Key Duties/Responsibilities
- Facilitate the delivery of best practice program and project change (from strategy and planning, to execution

and sustainability) across the business through consultation.
- Define and lead conversation with stakeholders on successful change adoption (including executive and people

leaders) to support and drive the capability uplift and understanding of change across the organisation.
- Work closely with our people, to embed a change mindset and provide fit-for-purpose support to project

sponsors, people leaders and other stakeholders as required, so that positive programmatic change
management practices become a cultural norm.
- Assist with the procurement of external change resources on behalf of the organisation if required, for the

implementation of large transformational projects.
- Develop human-centered change and communications plans for strategic programs of work in consultation with

internal stakeholders, including the Communications and Engagement team.
- Work closely with the HR Change and Communications Lead to ensure a seamless end-to-end positive change

experience for our people.
- Work with your fellow team members to develop and maintain a suite of best practice modern change

management tools, as part of a wider Program Management Framework to be utilized by the organisation.
- Provide timely, responsive support & advice to program stakeholders and project teams to address blockers and

support communication, delivery, adoption and usage of programs of work.
- Prepare and present business cases, detailed reports and briefs on strategic change matters, and work closely

with Project and Program Leaders to ensure one-view integration of information.
- Ensure records and databases within your area of responsibility are stored correctly, maintained and up-to
- date as required.
- Work in collaboration with other members of the PMO and other teams, in the development, promotion,

implementation and review of relevant change projects and initiatives.
- Develop and maintain strong partnerships with managers and team members within the change area to identify

and where possible, pro