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Senior Revenue Operations Analyst
2 weeks ago
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
An Exciting Time to Join Sonder
Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia's leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our Impact And Scale
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on-the-ground responders
If you're passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing
About The Role
As a Revenue Operations Analyst, you'll help our Sales, Marketing and Customer Success teams operate with clarity and efficiency. You'll collaborate with senior leaders across the business to strengthen our data foundation, improve data quality, streamline processes and optimise reporting. You'll uncover insights that guide strategic decisions at scale and shape our broader revenue strategy.
What You'll Be Doing
You'll play a key role in building and optimising the foundations for revenue insights, process efficiency and operational excellence.
- Reporting regularly on Sales, Marketing and Customer KPIs, including pipeline health, channel performance and customer success metrics.
- Building dashboards and automations using Snowflake, HubSpot, ThoughtSpot, Google Suite and Excel to enable accurate, self-service reporting.
- Translating complex data into clear narratives, visualisations and presentations for senior leadership and executive stakeholders.
- Partnering with Commercial and Growth leaders to analyse performance against strategic initiatives and uncover improvement opportunities.
- Identifying bottlenecks, gaps and inefficiencies across the revenue funnel, and designing new processes to streamline workflows.
- Supporting experimentation and performance optimisation across growth channels, sales sequences, forecasting and variance analysis.
- Improving CRM data integrity by partnering closely with Growth teams, the CRM specialist and Enablement to elevate hygiene and governance.
- Contributing to key projects such as CRM uplift, customer health scoring, forecasting models, and building Sonder's Revenue Intelligence Centre of Excellence.
Who are we looking for?
You're a data-driven, systems-minded problem solver who simplifies complexity, empowers teams with accurate data, and improves the processes that drive growth.
What You Bring To The Team
- 4+ years of relevant experience in Revenue/Sales/Marketing Operations, Business Analysis, Data Analytics or Financial Analysis.
- Proficiency with CRM platforms (HubSpot or Salesforce), strong understanding of configuration, data governance and workflow automation.
- Experience working with databases and modelling tools (Snowflake, dbt, SQL) and BI platforms such as ThoughtSpot, Tableau, Power BI or Looker.
- Strong analytical skills, including forecasting and scenario modelling in Excel or Google Sheets.
- Ability to translate executive questions into dashboards, reports and actionable insights.
- Experience in AgenticAI / GenAI tools (e.g., ChatGPT, Claude, Gemini) to drive efficiencies and intelligent reporting workflows.
- Able to simplify technical complexity into easy-to-understand narratives, helping teams align, adopt and act with confidence.
- A self-starter mindset with comfort working in ambiguity, rapidly iterating and learning in a dynamic business environment.
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.
- Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
- Our employees and their families get free access to the Sonder app with 24/7 support.
- Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
- $1000 annual contribution as part of your development plan + 2 days of study leave
- Employee Share Option Plan (ESOP) – share in Sonder's success.
- Salary Packaging and novated leasing .
- Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
- Dog-friendly office in our Sydney HQ
- Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Sonder is for Everyone
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check
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