Cargo Operations Performance and Standards Manager

1 day ago

Rosebery New South Wales, Australia Air New Zealand Full time $120,000 - $180,000 per year

Job Description

Kia ora

Air New Zealand's cargo services connect critical goods, businesses, and communities across the globe. As the Cargo Operations Performance and Standards Manager for Australia, your expertise will ensure excellence in cargo operations, compliance, and customer satisfaction, directly shaping the reliability and reputation of our services throughout the region.

Based in Sydney, and part of our dedicated Cargo team, you'll be a pivotal link ensuring seamless cargo transitions at multiple ports, working collaboratively with regional and global teams. At Air New Zealand, we pride ourselves on operational excellence and exceptional standards, recently voted New Zealand's most attractive employer. Here's your chance to join a company known globally for innovation, service excellence, and a supportive culture.

How you'll make an impact

  • Manage GHA partnerships, ensuring SLA's and operational targets are consistently met, driving customer satisfaction and regulatory compliance.
  • Oversee and enhance the effectiveness of the ULD network through strategic management across multiple service providers, with a heavy focus on adopting new digital ways of working.
  • Ensure rigorous compliance by leading audit reviews, reporting, and proactive resolution of compliance-related issues.
  • Act as the key escalation point for operational challenges, vendor issues, and customer concerns, resolving matters swiftly and effectively.
  • Provide expert interpretation and advisory support on regulatory requirements impacting cargo operations.
  • Partner closely with Air New Zealand's ramp teams, ensuring efficient and seamless cargo transitions between aircraft and Cargo Terminal Operations.

Ideally you will have

  • Significant senior-level experience (15+ years) managing multiple complex international airport operations.
  • Proven experience in Cargo Terminal Operations or Airline Standards would be highly advantageous.
  • A university degree in business or another relevant operational discipline.
  • Exceptional relationship-building skills and the ability to manage complex operational and compliance challenges effectively.

If you bring most of this experience, along with transferable skills and the drive to grow, we'd love to hear from you.

Ready for take-off?

Join us at Air New Zealand, where your leadership will directly influence our global cargo operations and help maintain our world-class reputation. If you're ready to make a tangible impact and shape the future of cargo logistics, apply today

Applications close 25 November 2025.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."

  • Cargo Operations Performance and Standards Manager

    1 day ago

    Link Rd, Rosebery NSW , Australia Air New Zealand Full time $120,000 - $180,000 per year

    Job Description Kia ora Air New Zealand's cargo services connect critical goods, businesses, and communities across the globe. As the Cargo Operations Performance and Standards Manager for Australia, your expertise will ensure excellence in cargo operations, compliance, and customer satisfaction, directly shaping the reliability and reputation of our...

  • Cargo Readiness

    2 weeks ago

    South Wharf, Victoria, Australia CMA CGM Australia Pty Ltd Full time $90,000 - $120,000 per year

    Company description: Jump AboardWe are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a...

  • Forklift Operator

    5 days ago

    Mascot, New South Wales, Australia Qantas Airways Ltd Full time $60,000 - $80,000 per year

    Company DescriptionAbout UsIn 2008, Qantas Freight Enterprises bought Jets Transport. Today we operate as a wholly owned but independently managed business. With unbeatable reliability, security and attention to detail, it's no surprise we're Australia's road feeder of choice.Job DescriptionChallenge yourself to see the possibilitiesTogether we'll come...

  • Crematorium Operator

    1 day ago

    Rookwood, New South Wales, Australia Metropolitan Memorial Parks Land Manager Full time $60,000 - $80,000 per year

    About Us:Metropolitan Memorial Parks is a leading provider of memorial services in NSW and the Hunter Region. We are committed to delivering exceptional customer service and maintaining beautiful and peaceful memorial parks.About Us:Metropolitan Memorial Parks is a leading provider of memorial services in NSW and the Hunter Region. We are committed to...

  • Logistics Senior Manager

    7 days ago

    Marsden Park, New South Wales, Australia TJX Australia (TK Maxx) Pty Ltd Full time $120,000 - $180,000 per year

    TJX Australia is on an exciting growth journey and is seeking a passionate and results-driven Logistics Senior Manager - Transport Services to join our Supply Chain team.What You'll Do:The Logistics Senior Manager – Transport Services leads the end-to-end transport operations across TJX Australia, covering both Domestic Inbound (including container and...

  • Forklift Operator @ Mascot wanted

    2 weeks ago

    Mascot, New South Wales, Australia PERSOL APAC Full time $3,360 - $60,005 per year

    Forklift Operators - MascotWe're currently seekingflexible Forklift Operatorsfor ongoing roles based inMascot, working with a leading global aviation and logistics client. These are fantastic opportunities to secureconsistent hourswith a supportive team in asafe and dynamic airport environment, with rosters provided one month in advance.What You'll Be...

  • Billing and Invoicing Coordinator

    2 weeks ago

    Mascot, New South Wales, Australia dnata Full time $60,000 - $90,000 per year

    Mascot, 2020Position Title:Cargo Billing and Invoicing CoordinatorLocation:Sydney Airport, Full-TimeAbout dnata:dnata is one of the world's largest air services providers, offering ground handling, cargo, travel, and flight catering services across five continents. Our continued success is built on service excellence, innovation, and a global team of...

  • Cyber Security and Technical Services Manager

    5 days ago

    Newcastle, New South Wales, , Australia Port of Newcastle Full time $120,000 - $180,000 per year

    About Port of Newcastle:Port of Newcastle is more than a port. It exists to build Australia's prosperity with responsible, integrated and innovative supply chain solutions.With trade worth approximately $71 billion to the national economy each year, Port of Newcastle enables Australian businesses to successfully compete in international markets.The port...

  • Grounds & Maintenance Team Leader - Broadacre Rookwood

    1 day ago

    Rookwood, New South Wales, Australia Metropolitan Memorial Parks Land Manager Full time

    About Us:Metropolitan Memorial Parks manages eight Memorial Parks across Sydney and the Hunter regions, covering 400 hectares of Crown Land. These parks provide peaceful spaces for remembrance and reflection, honouring the memories of loved ones. We are dedicated to affordability and community care, overseeing cemetery operations under the NSW Crown Land...

  • Operations Manager

    2 weeks ago

    Liverpool, New South Wales, Australia Redpath Partners Full time $150,000 - $160,000 per year

    Role: Operations ManagerLocation: Top Ryde Shopping CentrePackage: $150k-$160k inclusive of superThe Role:Our client have recently acquired Top Ryde City which is a significant purchase in their portfolio and are therefore seeking an Operations Manager to join the team.You will report into the Centre Manager and oversee the day-to-day operational performance...