Cargo Operations Performance and Standards Manager

1 day ago

Link Rd Rosebery NSW Australia Air New Zealand Full time $120,000 - $180,000 per year
Job Description

Kia ora 

Air New Zealand's cargo services connect critical goods, businesses, and communities across the globe. As the Cargo Operations Performance and Standards Manager for Australia, your expertise will ensure excellence in cargo operations, compliance, and customer satisfaction, directly shaping the reliability and reputation of our services throughout the region. 

Based in Sydney, and part of our dedicated Cargo team, you'll be a pivotal link ensuring seamless cargo transitions at multiple ports, working collaboratively with regional and global teams. At Air New Zealand, we pride ourselves on operational excellence and exceptional standards, recently voted New Zealand's most attractive employer. Here's your chance to join a company known globally for innovation, service excellence, and a supportive culture. 

How you'll make an impact 

  • Manage GHA partnerships, ensuring SLA's and operational targets are consistently met, driving customer satisfaction and regulatory compliance. 
  • Oversee and enhance the effectiveness of the ULD network through strategic management across multiple service providers, with a heavy focus on adopting new digital ways of working. 
  • Ensure rigorous compliance by leading audit reviews, reporting, and proactive resolution of compliance-related issues. 
  • Act as the key escalation point for operational challenges, vendor issues, and customer concerns, resolving matters swiftly and effectively. 
  • Provide expert interpretation and advisory support on regulatory requirements impacting cargo operations. 
  • Partner closely with Air New Zealand's ramp teams, ensuring efficient and seamless cargo transitions between aircraft and Cargo Terminal Operations. 

Ideally you will have 

  • Significant senior-level experience (15+ years) managing multiple complex international airport operations. 
  • Proven experience in Cargo Terminal Operations or Airline Standards would be highly advantageous. 
  • A university degree in business or another relevant operational discipline. 
  • Exceptional relationship-building skills and the ability to manage complex operational and compliance challenges effectively. 

If you bring most of this experience, along with transferable skills and the drive to grow, we'd love to hear from you. 

Ready for take-off? 

Join us at Air New Zealand, where your leadership will directly influence our global cargo operations and help maintain our world-class reputation. If you're ready to make a tangible impact and shape the future of cargo logistics, apply today 

Applications close 25 November 2025. 

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."

  • Cargo Operations Performance and Standards Manager

    1 day ago

    Rosebery, New South Wales, Australia Air New Zealand Full time $120,000 - $180,000 per year

    Job DescriptionKia oraAir New Zealand's cargo services connect critical goods, businesses, and communities across the globe. As the Cargo Operations Performance and Standards Manager for Australia, your expertise will ensure excellence in cargo operations, compliance, and customer satisfaction, directly shaping the reliability and reputation of our services...

  • Cargo/Warehouse Agent

    1 day ago

    Banksmeadow NSW, Australia Dnata Full time $60,000 - $90,000 per year

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.As our business expands we are looking for additional people to join our Cargo offsite facility located on Botany Road,...

  • Manager, Standards and Training

    1 day ago

    Mascot NSW, Australia Dnata Full time

    Want to elevate your career to a Higher Altitude?Join the worlds largest air services provider and premier inflight catering partner.Global Brand. Market Leader.At dnata catering & retail, the sky's truly the limitAVIATION SUPPORT BUSINESS OF THE YEAR 2024AUSTRALASIA'S AIRLINE CATERER OF THE YEAR 2025We are seeking a dedicated and innovative individual who...

  • Cargo Clerical Staff

    1 day ago

    Mascot NSW, Australia Dnata Full time $50,000 - $80,000 per year

    Sydney T1 Cargo are seeking a number of clerical staff join the Sydney T1 team. These roles are to supply demand at our Cargo warehouse and will be required to work shift work including; early starts, late finishes, nights, weekends and public holidays.The purpose of this role is to perform airfreight and associated clerical duties as directed in a safe,...

  • Operating Standards Specialist

    7 days ago

    level / Springvale Rd Mulgrave, Australia, Australia BYD Australia Full time $60,000 - $95,000 per year

    About BYD BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...

  • Senior Import Export Officer

    5 days ago

    Australia Australian Antarctic Division Full time $95,438 - $108,360 per year

    Branch: Operations & LogisticsSection: Supply Chain OperationsAPS 6 – OngoingSalary: $95,438 – $108,360 per annumDuties: The Senior Import Export Officer will operate primarily from the Cargo Biosecurity Centre (CBC) at the Hobart waterfront. This operational role is pivotal to the Antarctic Supply Chain ensuring the accurate and timely reporting and...

  • Assistant Manager/Supervisor

    2 weeks ago

    Sydney NSW, Australia operations Full time $80,000 - $120,000 per year

    About Capella Hotels and ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours...

  • People & Performance Manager

    5 days ago

    Cremorne, Victoria , Australia GOFARM Operations Pty Full time $120,000 - $180,000 per year

    GO.FARM is an Australian-owned, high-conviction agricultural investor, developer and manager with a clear purpose to transform Australian agriculture. We identify underutilised and undercapitalised agricultural assets and reimagine them through land use change, investment in people, and adoption of climate-smart technologies. About The RoleThis is not a...

  • Operational Account Manager

    5 days ago

    Matraville NSW, Australia GEODIS Australia Pty Ltd Full time $80,000 - $120,000 per year

    About UsGEODIS is one of the world's largest freight management and supply chain organizations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and agents providing logistics solutions to customers in 166 countries.We have an exciting...

  • Plant Operators

    2 weeks ago

    Australia Primero Group Full time $80,000 - $120,000 per year

    Description & RequirementsIf you're looking for a career with a company that has a 'Can Do' attitude, then look no further than Primero. We're a team of skilled and determined problem solvers, who back our projects, and each other. We're energised by our culture, anchored by our values, and driven to deliver for our clients. Join us if you take pride in...