Cargo Readiness

Company description:

Jump Aboard

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you

Job description:

About the Role:

Reporting to: Cargo Readiness & Bookings Supervisor

Employment Type: Permanent, Full-Time

Work Location: Melbourne

As a Cargo Readiness and Bookings Officer, you will oversee and manage the export cargo cycle, ensuring bookings, customer requirements, and operational processes align to deliver seamless, on-time shipping solutions.

The role and responsibilities will include:

• Oversee and control the export cargo cycle to ensure clients meet deadlines and cargo is delivered on time while adhering to industry standards.
• Handle booking amendments, firming of bookings, and pre-call cleaning activities, ensuring all booking elements are in "READY" status before vessel cut-off.
• Collaborate with internal teams and external stakeholders to resolve booking and cargo readiness issues.
• Generate, analyze, and update cargo readiness reports, ensuring accuracy in vessel schedules, container placements, and terminal receivals.
• Act as the first escalation point for internal departments and assist customers with queries related to PRA issues, damaged containers, and export container removals.
• Ensure compliance with booking policies and procedures by using tools, and online guides, while addressing discrepancies and maintaining data accuracy.
• Commit to continuous improvement by addressing repetitive errors, educating customers, and supporting the Global Business Service (GBS) team to enhance customer experiences.

To be successful in this role, you will need:

• Tertiary qualifications in business, international business, supply chain/logistics, or equivalent experience.
• A minimum of 3-5 years of experience in shipping and logistics environments.
• Knowledge of terminal/transport operations and global shipping ports.
• High-level Microsoft Excel skills and sound decision-making abilities.
• Strong problem-solving, negotiating, and analytical skills with the ability to work under pressure.
• A team and customer-oriented approach, with strong communication and administration skills.
• The ability to work on multiple tasks, meet deadlines, and work independently

To be eligible for this role, you must be an Australian citizen or a permanent resident.

If you are a New Zealand citizen and planning to relocate permanently to Australia, you are more than welcome to apply.

Please note that remote working from overseas and interstate locations will not be considered.