Guest Service Agent

2 weeks ago

Brisbane, Queensland, Australia Daydream Island Resort and Spa Full time $45,000 - $60,000 per year

Introduction:

Daydream Island Resort & Living Reef is located in the heart of Queensland's Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef. With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.

The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day.

Description:

We are seeking Guest Services Agents. Multiple positions are available. Provide a genuine positive first and last impression welcoming our guests to the island. Deliver a great hospitality experience in person and by phone whilst maintaining strict security procedures to ensure guest confidentiality and safety.

About the Job :

  • Ensure professionalism and accuracy with information and billing during arrival and departure
  • Follow cash and security procedures
  • Ensure reservations have correct rates
  • Accurately record and pass on messages
  • Ensure Guest Experience is a priority on all occasions
  • Maintain a positive selling approach to maximise yield in both occupancy and rates

Skills and Experiences:

About you:

  • Project a professional image at all times
  • A 'quick thinker' with excellent communications and problem-solving skills
  • A good team player, assists others without being asked
  • Excellent telephone etiquette combined with negotiation and selling skills
  • Manage time effectively and productively
  • Ability to remain calm whilst under pressure
  • Develop and maintain co-operative working relationships
  • Proven Front Office/Reception experience and knowledge of Opera/Fidelio is required. Opera Cloud is highly desirable.
  • Proficient in MS Office applications

If this sounds like the perfect opportunity for you, apply now

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