Technical Account Manager

2 weeks ago

Sydney, New South Wales, Australia Kaseya Careers Full time $90,000 - $120,000 per year

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

At Kaseya, we power IT. With over 50 SaaS products in our portfolio, we enable our partners to deliver best-in-class IT services across the globe. Our solutions span Business Admin, Endpoint Management, Security, and Backup & Continuity, helping MSPs and IT teams work smarter, faster, and more securely.

We're looking for a Technical Account Manager (TAM) to join our APAC Customer Success team. In this role, you'll be the trusted technical advisor for our partners, helping them unlock the full potential of their Kaseya products. You'll work post-sale, building strong relationships, optimising product usage, and ensuring customers see measurable value from their investment.


What You'll Do

  • Manage a portfolio of partners covering 4 products within one of our product suites.

  • Deliver technical guidance, best practice advice, and product health checks to ensure optimal setup and usage.

  • Build strong relationships with Account Managers to drive engagements and adoption.

  • Identify opportunities for product expansion and partner growth, contributing to sales performance goals.

  • Work closely with Professional Services for scoping and handover of larger, customised projects.

  • Represent the voice of the customer internally to help shape product improvements.

Success in This Role Means

  • Engagements (33%) – Building strong relationships with Account Managers to secure meetings.

  • Sales Performance (33%) – Helping the sales team close by showcasing product value.

  • Customer Growth & Retention – Ensuring customers stay, expand, and advocate for Kaseya.


What We're Looking For

  • Experience in sales, account management, or customer success within IT, MSP, SaaS, or security solutions.

  • Ability to blend technical credibility with sales acumen—you can talk product and still close a deal.

  • Strong relationship management skills and the ability to influence decision-makers.

  • A commercial mindset—you spot growth opportunities and know how to turn them into revenue.

  • High energy and adaptability in a fast-paced, high-growth environment.

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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