Head of Operations

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporationsAccounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer serviceFinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businessesSleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.RequirementsWe are looking for a Head of Operations that is excited about the below Mission and Outcome.Mission: The Head of Operations leads the team, driving service delivery, process transformation, compliance, and profitability. They ensure team competency and client satisfaction through timely, accurate, and high-quality deliverables.Outcomes:1. Leadership & Team DevelopmentOversee and coordinate the delivery of structured training, coaching, and leadership across the accounting, tax, and payroll teams, working closely with department heads and subject matter experts to ensure effective operations and full compliance.Build a high-performing, client-centric team culture, instilling accountability, efficiency, and a focus on quality delivery.Oversee capacity planning, timely hiring, and effective onboarding to maintain service capacity and excellence.2. Service Delivery & ComplianceTake full ownership of client work delivery, ensuring accuracy, timeliness, and adherence to SLAs across all engagements.Ensure compliance of our SOPs with ASIC, and ATO requirements for both companies and trusts, while safeguarding clients against regulatory risk.3. Operational Excellence & ProfitabilityMonitor, measure, and continuously improve team performance, processes, and workflows to enhance productivity and gross profitability.Implement swift corrective actions where service issues arise, maintaining client confidence and long-term relationships.Partner with leadership to set and achieve operational and financial targets for Sleek Australia.4. Process & Technology EnablementContribute to the ongoing enhancement of Sleek's products by feeding the ad hoc teams with feedback, knowledge and opportunities of improvements.Identify opportunities to leverage automation, AI, and digital tools to streamline workflows, reduce errors, and increase scalability.Standardise processes and reporting frameworks to ensure consistency and reliability in client delivery.5. Strategic ContributionAct as a key member of the leadership team, providing input into business strategy, service development, and client experience improvements.Anticipate future regulatory and industry shifts, proactively adapting Sleek's capabilities to maintain a competitive edge.Serve as an ambassador of Sleek's mission to simplify accounting and compliance for SMEs, driving both client success and business growth.Required ExperienceRecognised degree in business, management, operations, or a related field. Accounting background is a plus but not mandatory.10+ years of proven leadership in operations management, with a strong track record of scaling teams, systems, and service delivery in complex environments.Extensive people leadership experience — ideally managing large or cross-functional teams, with the ability to coach, motivate, and drive accountability. Former military officers or leaders with heavy people-operations management experience are strongly preferred.Deep operational expertise, able to design and implement processes that ensure consistent, high-quality service delivery across multiple teams.Proven experience to evolve in a regulated and compliance-focused environment, with the ability to coordinate subject matter experts to ensure adherence.Tech-enabled operator, resourceful and fluent with productivity software and AI tools to streamline workflows, reporting, and performance management.Strategic and resilient problem-solver, proactive, highly organised, and detail-oriented.Excellent communication and interpersonal skills, able to influence and engage stakeholders at all levels.Comfortable operating in a VUCA environment, with a demonstrated ability to drive continuous improvement while meeting tight deadlines.Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.Humility: There is so much we don't know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you're more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.User-centric: You understand the importance of system reliability and performance for both internal and external users and make sure users are heard before suggesting solutions. Our business relies on our platform availability and you need to be cognisant of your actions as it comes with great responsibility.The interview processThe successful candidate will participate in the below interview stages (note that the order might be slightly different).We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role.Case studyA ~60 minute chat with the Hiring Manager and/or another member of the team, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.Career deep diveA ~60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail.Behavioural fit assessmentA ~60 minute chat with a member of HR or the leadership team, where they will dive into some of your recent work situations to understand how you think and work.Offer + reference interviewsWe'll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.+++++Requirement for background screeningPlease be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.This may include using external vendors to verify the below:Your educationAny criminal historyAny political exposureAny bankruptcy or adverse credit historyWe will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at BenefitsSome other great things about working at Sleek…Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.Flexibility: You'll be able to work from home 2 days per week . If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each yearFinancial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you'll be able to access our A$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.Sleek is also a proudly certified B Corp: Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.